Forum Discussion

Experienced Cover User

9 months ago

login issues

Hi, Since yesterday I cannot login to Business Pro. I enter login details and I get the following error message: Error invalid_client Error description Client authentication failed (e.g., unk...

Shella_A
9 months ago
Hi safewaste,

Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently.

Let me know if you require any further assistance with this. I'm happy to assist you.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella

Safewaste

Experienced Cover User

Hi Shella,

Tried what you recommended and none of the options work. I even tried from different laptop. It says the same.

Shella_A

MYOB Moderator

9 months ago

Hi safewaste,

Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently.

Let me know if you require any further assistance with this. I'm happy to assist you.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella

BodoB
31 days ago
I Am having the same issue on Google chrome,
I have cleared the cache 3 times now with no luck. MYOB works fine in Edge.

Correlation Id
16685f471bf026c594a0834355e192be
Error
invalid_client
Error description
Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). The requested OAuth 2.0 Client does not exist.
- LydiaM
  31 days ago
  It ended up being an issue with the date & time settings on my clients computer that was causing the error. She'd recently had her windows updated and something had been thrown in her date and time settings that made it be in the wrong timezone. Fixed that and the login issues went away. She had this error on whatever browser she was trying to access myob from though
  
  Hope you've been able to fix it.
  - Earl_HD
    MYOB Moderator
    30 days ago
    Hi LydiaM,
    
    Thank you for providing additional information. We appreciate it. If you have further queries, feel free to start a new post, and one of us will be happy to assist you.
    
    Regards,
    Earl
- Earl_HD
  MYOB Moderator
  31 days ago
  Hi BodoB,
  
  Since you have already cleared the cache in Google Chrome multiple times without success, but MYOB works fine in Edge, there may be an issue specific to Chrome. Here are a few additional steps you can try: Update Google Chrome to the latest version, as updates can resolve compatibility issues. Disable all extensions to see if any are causing the problem, re-enabling them one by one to identify the culprit. Alternatively, use Incognito Mode to disable extensions and start a fresh session, which can help determine if the issue is related to your current session
  
  I hope this helps!
  
  Regards,
  Earl