Thanks for your post and welcome here to the Community Forum. We regret that you are facing issues while trying to change your login email address and we thank you for bringing this to our attention. We apologize for the difficulties this may have caused you. We truly value your patience and understanding.
I have sent you a private message here in the Community Forum to investigate this further with you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
If you do require further assistance, feel free to reply to this post. If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding.
I have checked your account and fixed the issue on our end. You may now try to log in again.
Please do let us know how you go, and feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
I am having the same issue also, it would be great if the solution could be published to help everyone else encountering the same problem. Can someone please help, I need this sorted ASAP
Part of the problem is that I have two myob profiles. I want to change the main login email to be the one currently being used by the second profile. Consequently, I attempted to change the login email on the second profile to be something not currently being used in any myob account, but I got the same "Cannot Change login" error message. Please can you contact me to fix this issue.
I see that you're receiving an error message when trying to change your login email address. No worries, I'm here to help! To resolve this, I've sent you a private message to investigate this further with you. Looking forward to hearing from you soon!
If you don't see the 'Change Login' option, a user with Administrator access will need to create a new user and specify the new email address. An invitation will then be sent to the new email address. Please see this help page for more information. Change login email address
If you're having issues, you'll need to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/.
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Hi team,
\n
\n
Can you please help to change my login email address?
\n
\n
","body@stringLength":"118","rawBody":"
Hi team,
\n
\n
Can you please help to change my login email address?
\n
\n
","kudosSumWeight":0,"postTime":"2023-09-14T15:26:38.848+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message836689AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Accounting_Software_General/104940/1/MYOB%20change%20login.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:836689_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":566},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"How 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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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Cannot change login (Login name already exists I116_30000)","moderationData":{"__ref":"ModerationData:moderation_data:836721"},"body":"
Thanks for your post and welcome here to the Community Forum. We regret that you are facing issues while trying to change your login email address and we thank you for bringing this to our attention. We apologize for the difficulties this may have caused you. We truly value your patience and understanding.
I have sent you a private message here in the Community Forum to investigate this further with you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
\n
If you do require further assistance, feel free to reply to this post. If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information.
Thanks for your post and welcome here to the Community Forum. We regret that you are facing issues while trying to change your login email address and we thank you for bringing this to our attention. We apologize for the difficulties this may have caused you. We truly value your patience and understanding.
I have sent you a private message here in the Community Forum to investigate this further with you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
\n
If you do require further assistance, feel free to reply to this post. If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information.
Cheers, Leneth
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Thank you for your response.
I've sent you a private message with the information required.
Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding.
I have checked your account and fixed the issue on our end. You may now try to log in again.
Please do let us know how you go, and feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information.
Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding.
I have checked your account and fixed the issue on our end. You may now try to log in again.
Please do let us know how you go, and feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information.
Cheers, Leneth
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I am having the same issue when attempting to change my login information - Login name already exists (I116_30000).
I am having the same issue also, it would be great if the solution could be published to help everyone else encountering the same problem. Can someone please help, I need this sorted ASAP
I am having the same issue also, it would be great if the solution could be published to help everyone else encountering the same problem. Can someone please help, I need this sorted ASAP
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I am experiencing this issue as well.
Part of the problem is that I have two myob profiles. I want to change the main login email to be the one currently being used by the second profile. Consequently, I attempted to change the login email on the second profile to be something not currently being used in any myob account, but I got the same \"Cannot Change login\" error message. Please can you contact me to fix this issue.
Part of the problem is that I have two myob profiles. I want to change the main login email to be the one currently being used by the second profile. Consequently, I attempted to change the login email on the second profile to be something not currently being used in any myob account, but I got the same \"Cannot Change login\" error message. Please can you contact me to fix this issue.
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I see that you're receiving an error message when trying to change your login email address. No worries, I'm here to help! To resolve this, I've sent you a private message to investigate this further with you. Looking forward to hearing from you soon!
I see that you're receiving an error message when trying to change your login email address. No worries, I'm here to help! To resolve this, I've sent you a private message to investigate this further with you. Looking forward to hearing from you soon!
\n
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Cheers,
\n
Princess
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Hi , I am also unable to change my main login email address. Can someone at MYOB please assist me to do so?
If you don't see the 'Change Login' option, a user with Administrator access will need to create a new user and specify the new email address. An invitation will then be sent to the new email address. Please see this help page for more information. Change login email address
\n
\n
If you're having issues, you'll need to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/.
If you don't see the 'Change Login' option, a user with Administrator access will need to create a new user and specify the new email address. An invitation will then be sent to the new email address. Please see this help page for more information. Change login email address
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If you're having issues, you'll need to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/.
I hope this helps!
Regards, Earl
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Hi @ Earl_HD,
I am the administrator of my.myob.com.au login.
When I try to change the login email I get an error that says:
\"Sorry your details cannot be updated at the moment, please try again.\"
I have also tried changing the primary contact and I get basically the same error message.
When I try to change the login email I get an error that says:
\"Sorry your details cannot be updated at the moment, please try again.\"
I have also tried changing the primary contact and I get basically the same error message.
So effectively I'm stuck.
How do I move forward to change my login email?
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