Hi team, Can you please help to change my login email address?

Hi wwu, Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding. I have checked your account and fixed the issue on our end. You may now try to log in again. Please do let us know how you go, and feel free to post again anytime you require further assistance. If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. Cheers, Leneth

Cannot change login (Login name already exists I116_30000)

Leneth_A
Former Staff
2 years ago
Hi wwu,

Thanks for your post and welcome here to the Community Forum. We regret that you are facing issues while trying to change your login email address and we thank you for bringing this to our attention. We apologize for the difficulties this may have caused you. We truly value your patience and understanding.

I have sent you a private message here in the Community Forum to investigate this further with you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.

If you do require further assistance, feel free to reply to this post.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth
- wwu
  2 years ago
  Thank you for your response.
  
  I've sent you a private message with the information required.
  - Leneth_A
    Former Staff
    2 years ago
    Hi wwu,
    
    Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding.
    
    I have checked your account and fixed the issue on our end. You may now try to log in again.
    
    Please do let us know how you go, and feel free to post again anytime you require further assistance.
    
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
    
    Cheers,
    Leneth
- llschwager
  9 months ago
  I am having the same issue when attempting to change my login information - Login name already exists (I116_30000).
  
  Can you please also assist me?
  - Earl_HD
    MYOB Moderator
    9 months ago
    Hi llschwager,
    
    My apologies for the late response. I've sent you a private message. Kindly check your inbox.
    
    Looking forward to hearing from you soon!
    Regards,
    Earl
TanyaM
Experienced Cover User
5 months ago
I am having the same issue also, it would be great if the solution could be published to help everyone else encountering the same problem. Can someone please help, I need this sorted ASAP
Dammit
4 months ago
I am experiencing this issue as well.
Part of the problem is that I have two myob profiles. I want to change the main login email to be the one currently being used by the second profile. Consequently, I attempted to change the login email on the second profile to be something not currently being used in any myob account, but I got the same "Cannot Change login" error message. Please can you contact me to fix this issue.
- Princess_R
  MYOB Moderator
  4 months ago
  Hi Dammit,
  
  I see that you're receiving an error message when trying to change your login email address. No worries, I'm here to help! To resolve this, I've sent you a private message to investigate this further with you. Looking forward to hearing from you soon!
  
  Cheers,
  
  Princess

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Cannot change login (Login name already exists I116_30000)

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