Forum Discussion

wwu's avatar
wwu
2 years ago

Cannot change login (Login name already exists I116_30000)

Hi team,

 

Can you please help to change my login email address?

 

 

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi wwu, 
     
    Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding. 
     
    I have checked your account and fixed the issue on our end. You may now try to log in again. 
     
     
    Please do let us know how you go, and feel free to post again anytime you require further assistance. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi wwu, 
     
    Thanks for your post and welcome here to the Community Forum. We regret that you are facing issues while trying to change your login email address and we thank you for bringing this to our attention. We apologize for the difficulties this may have caused you. We truly value your patience and understanding. 
     
    I have sent you a private message here in the Community Forum to investigate this further with you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
     


    If you do require further assistance, feel free to reply to this post. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

    • wwu's avatar
      wwu
      2 years ago

      Thank you for your response.

       

      I've sent you a private message with the information required.

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi wwu, 
         
        Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding. 
         
        I have checked your account and fixed the issue on our end. You may now try to log in again. 
         
         
        Please do let us know how you go, and feel free to post again anytime you require further assistance. 
         
        If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
         
        Cheers, 
        Leneth

    • llschwager's avatar
      llschwager
      10 months ago

      I am having the same issue when attempting to change my login information - Login name already exists (I116_30000).

       

      Can you please also assist me?

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        10 months ago

        Hi llschwager,

        My apologies for the late response. I've sent you a private message. Kindly check your inbox.

        Looking forward to hearing from you soon!
        Regards,
        Earl

  • TanyaM's avatar
    TanyaM
    Experienced Cover User
    6 months ago

    I am having the same issue also, it would be great if the solution could be published to help everyone else encountering the same problem.  Can someone please help, I need this sorted ASAP

  • Dammit's avatar
    Dammit
    5 months ago

    I am experiencing this issue as well.

    Part of the problem is that I have two myob profiles. I want to change the main login email to be the one currently being used by the second profile. Consequently, I attempted to change the login email on the second profile to be something not currently being used in any myob account, but I got the same "Cannot Change login" error message. Please can you contact me to fix this issue. 

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      5 months ago

      Hi Dammit,

       

      I see that you're receiving an error message when trying to change your login email address. No worries, I'm here to help! To resolve this, I've sent you a private message to investigate this further with you. Looking forward to hearing from you soon!

       

      Cheers,

      Princess

  • bradm30's avatar
    bradm30
    Experienced Cover User
    17 days ago

    Hi , I am also unable to change my main login email address. Can someone at MYOB please assist me to do so?

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      17 days ago

      Hi bradm30,

      If you don't see the 'Change Login' option, a user with Administrator access will need to create a new user and specify the new email address. An invitation will then be sent to the new email address. Please see this help page for more information. Change login email address

       

      If you're having issues, you'll need to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at  MOCA or by submitting a support case at  http://myaccount.myob.com/.

      I hope this helps!

      Regards,
      Earl

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