Forum Discussion

Experienced Cover User

9 months ago

login issues

Hi, Since yesterday I cannot login to Business Pro. I enter login details and I get the following error message: Error invalid_client Error description Client authentication failed (e.g., unk...

Shella_A
9 months ago
Hi safewaste,

Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently.

Let me know if you require any further assistance with this. I'm happy to assist you.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella

Shella_A

MYOB Moderator

9 months ago

Hi safewaste,

Thanks for your post, and my apologies for the late response. We recommend refreshing your browser by clearing the cache and cookies or using a different browser to check if the error still persists. Let me know how it goes.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,
Shella

Safewaste
Experienced Cover User
9 months ago
Hi Shella,

Tried what you recommended and none of the options work. I even tried from different laptop. It says the same.
- Shella_A
  MYOB Moderator
  9 months ago
  Hi safewaste,
  
  Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently.
  
  Let me know if you require any further assistance with this. I'm happy to assist you.
  
  Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
  
  Kind regards,
  
  Shella
  - BodoB
    31 days ago
    I Am having the same issue on Google chrome,
    I have cleared the cache 3 times now with no luck. MYOB works fine in Edge.
    
    Correlation Id
    16685f471bf026c594a0834355e192be
    Error
    invalid_client
    Error description
    Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). The requested OAuth 2.0 Client does not exist.
- LydiaM
  2 months ago
  Hi, did you ever find a solution to this issue?
  - Isaiah_C
    MYOB Moderator
    2 months ago
    Hi LydiaM,
    
    If none of these solutions resolve your issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can assist you further and check your login status to ensure everything is working.
    
    Regards,
    
    Sai