Forum Discussion

tsrow's avatar
tsrow
Experienced User
3 years ago

Incorrect myIR login entered

When trying to file my GST for October/November the myIR file login popped up and I entered the incorrect login details.   How do I change these details?  It now will not allow me to file my GST as...
  • tsrow's avatar
    tsrow
    3 years ago

    After being on the phone with MYOB Australia for 2 hours last week, I have come into work this morning and found the issue has been fixed.

     

    Thank you MYOB.  An email saying it is fixed would be great, but fixed is fixed.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi tsrow, 

 

Thanks for your post. If you're still having issues with this can you please send me a private message with the below details as I will need to look into this with our specialists:

  • Serial number 
  • Your full name and email address 
  • File name
  • Last 4 digits of the IRD number being submitted 
  • Time of incident 
  • URL at the time of the error (Press F6 in your browser to highlight the URL)
  • tsrow's avatar
    tsrow
    Experienced User
    3 years ago

    After being on the phone with MYOB Australia for 2 hours last week, I have come into work this morning and found the issue has been fixed.

     

    Thank you MYOB.  An email saying it is fixed would be great, but fixed is fixed.

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