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WGM's avatar
2 years ago

Incorrect myIR login details entered

I have several businesses which I file GST for. I accidently used the wrong login with one business, now I get the error message below. I have cleared the cache on the web browser but I still get the error message. This is not the first time I have filed a return via MYOB.


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  • Hi WGM


    Thanks for your post. If you're still having issues with this can you please send me a private message with the below details as I will need to look into this with our specialists:

    • Serial number 
    • Your full name and email address 
    • File name
    • Last 4 digits of the IRD number being submitted 
    • Time of incident 
    • URL at the time of the error (Press F6 in your browser to highlight the URL)