Returned Payment - incorrect bank details

I have paid two separate purchases in two separate ABA files. Both payments have been returned to our bank due to incorrect bank details.

I need to pay the invoices again correctly, but how do I allocate the deposit in our bank feeds correctly.

This will ensure my bank rec matches.
TIA :-)

aba file

returned payment

Earl_HD
13 days ago
Hi Chellie22051,

To correctly allocate the returned payments in your bank feeds and ensure your bank reconciliation matches, first record the incorrect payment as usual if you haven't already done so. Then, navigate to Setup >> Preferences >> Security and enable "Transactions Can't be Changed, They Must be Reversed". Open the initial incorrect payment transaction, go to Edit >> Reverse Payment, and record the reversal. Finally, redo the payment correctly with the correct bank details.

Once the new payments are processed and appear in your bank feed, allocate them to the corresponding supplier invoices.

If you're still having issues, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Earl_HD
MYOB Moderator
13 days ago
Hi Chellie22051,

To correctly allocate the returned payments in your bank feeds and ensure your bank reconciliation matches, first record the incorrect payment as usual if you haven't already done so. Then, navigate to Setup >> Preferences >> Security and enable "Transactions Can't be Changed, They Must be Reversed". Open the initial incorrect payment transaction, go to Edit >> Reverse Payment, and record the reversal. Finally, redo the payment correctly with the correct bank details.

Once the new payments are processed and appear in your bank feed, allocate them to the corresponding supplier invoices.

If you're still having issues, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl
Chellie22051
Experienced User
13 days ago
the original payment was in an ABA file with other payments. That has been reconciled and matched.
How can i record the deposit of the returned payment?
- Princess_R
  MYOB Moderator
  13 days ago
  Hi Chellie22051,
  
  Since the transactions are already reconciled, you'll first need to undo the reconciliation and then reverse the original payment. The reversal will now show up in the Prepare Electronic Payments window. Select the reversal, click on Bank File, and then click OK to record the electronic payment transaction. You can match this negative electronic payment transaction with the deposit in the bank account. For more detailed steps, check out this article.
  
  Cheers,
  Princess
Chellie22051
Experienced User
13 days ago
the original payment is part of large ABA payment file sio i cant undo that as it matches the bank feeds. I need to know how to allocate the returned deposit so i can then make the payment again through the bank. The original payment and return of funds is December and the new payment is January.
- Genreve_S
  MYOB Moderator
  13 days ago
  Hi Chellie22051,
  
  Individual bounce-back payments from electronic payments are usually recorded as Receive Money transactions in the file. Linking the Receive Money transaction to the right supplier card will also account for the supplier payments/credits.
  
  Regards,
  Genreve