Superannuation Payment Returned
Is there a simpler way to process a payment that was returned from a superannuation batch? We use MYOB Pay Superannuation function.
The process in 'Reversing and reprocessing superannuation payments' seems very time consuming to reverse the transaction and then manually update all the payments that went through.
With the new superannuation rules commencing last month we can no longer pay the returned amount directly to a superannuation fund, it has to be through a clearing site (ie. MYOB).
The process would be fine with only paying a couple of people, but when you have a large number of employees you are paying in one transaction it is a lot of time to manually reprocess each item in the batch.
Your help would be appreciated.
Hi CropServ,
If the original transaction was included in a batch, the entire batch would need to be reversed - this cannot be done individually. Although once reversed, only the bounced back super would need to be put through the Pay Super portal again, the successfully paid can then easily be recorded by heading to Pay Liabilities > 'ticking' the successfully paid contributions > entering the original Payment date and then record. I will leave a Help article below on the detailed steps for your reference:
