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Chellie22051's avatar
Chellie22051
Experienced User
14 days ago

Returned Payment - incorrect bank details

I have paid two separate purchases in two separate ABA files.  Both payments have been returned to our bank due to incorrect bank details. I need to pay the invoices again correctly, but how do I a...
aba file
returned payment
  • Earl_HD's avatar
    Earl_HD
    14 days ago

    Hi Chellie22051,

    To correctly allocate the returned payments in your bank feeds and ensure your bank reconciliation matches, first record the incorrect payment as usual if you haven't already done so. Then, navigate to Setup >> Preferences >> Security and enable "Transactions Can't be Changed, They Must be Reversed". Open the initial incorrect payment transaction, go to Edit >> Reverse Payment, and record the reversal. Finally, redo the payment correctly with the correct bank details. 

    Once the new payments are processed and appear in your bank feed, allocate them to the corresponding supplier invoices.

    If you're still having issues, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Chellie22051's avatar
Chellie22051
Experienced User
14 days ago

the original payment is part of large ABA payment file sio i cant undo that as it matches the bank feeds.  I need to know how to allocate the returned deposit so i can then make the payment again through the bank.  The original payment and return of funds is December and the new payment is January.  

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    13 days ago

    Hi Chellie22051, 

     

    Individual bounce-back payments from electronic payments are usually recorded as Receive Money transactions in the file. Linking the Receive Money transaction to the right supplier card will also account for the supplier payments/credits. 

     

    Regards,
    Genreve

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