Forum Discussion

Chellie22051's avatar
Chellie22051
Experienced User
14 days ago

Returned Payment - incorrect bank details

I have paid two separate purchases in two separate ABA files.  Both payments have been returned to our bank due to incorrect bank details. I need to pay the invoices again correctly, but how do I a...
  • Earl_HD's avatar
    14 days ago

    Hi Chellie22051,

    To correctly allocate the returned payments in your bank feeds and ensure your bank reconciliation matches, first record the incorrect payment as usual if you haven't already done so. Then, navigate to Setup >> Preferences >> Security and enable "Transactions Can't be Changed, They Must be Reversed". Open the initial incorrect payment transaction, go to Edit >> Reverse Payment, and record the reversal. Finally, redo the payment correctly with the correct bank details. 

    Once the new payments are processed and appear in your bank feed, allocate them to the corresponding supplier invoices.

    If you're still having issues, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl