Can't delete payment applied to wrong invoice in Business lite
I've found an invoice that has had the wrong payment applied to it but it won't let me delete the payment. It comes up with this when I try:
This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first.
It's an online payment that was allocated into the Undeposited Funds account. Any suggestions on how I can delete this payment from this invoice?
Thanks for your post and for providing the complete error message. Since it is an online payment, it seems that your issue is that an invoice with an online payment and surcharge applied is unable to delete the received payment transaction. Here's a workaround that might help:
Delete the receive money surcharge transaction first.
If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.
Feel free to start a new post if you have any other queries.
Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.
Thanks for your post and for providing the complete error message. Since it is an online payment, it seems that your issue is that an invoice with an online payment and surcharge applied is unable to delete the received payment transaction. Here's a workaround that might help:
Delete the receive money surcharge transaction first.
If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.
Feel free to start a new post if you have any other queries.
Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.
Hi Shella, I'm attempting to solve the same problem without success.
I initially was getting error messages that I could not delete a payment as it was in a previous year (it was not). I followed the advice of anotjer MYOB chat on the topic which told me to delete the payment first. So, I click on the payment reference number and open the dialog box headed "Record invoice payment from customer". I then select "Delete" and return:
"This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first. An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReference"
Currently, this transaction cannot be deleted because the surcharge record is separate and should be maintained. For further assistance, we recommend reaching out to the support team. They can be contacted via Live Chat through the virtual assistant MOCA or by submitting a support case at My Account.
Regards, Earl
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I've found an invoice that has had the wrong payment applied to it but it won't let me delete the payment. It comes up with this when I try:
This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first.
It's an online payment that was allocated into the Undeposited Funds account. Any suggestions on how I can delete this payment from this invoice?
Thanks
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I've found an invoice that has had the wrong payment applied to it but it won't let me delete the payment. It comes up with this when I try:
This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first.
It's an online payment that was allocated into the Undeposited Funds account. Any suggestions on how I can delete this payment from this invoice?
Thanks
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Can't delete payment applied to wrong invoice in Business lite","moderationData":{"__ref":"ModerationData:moderation_data:863649"},"body":"
Thanks for your post and for providing the complete error message. Since it is an online payment, it seems that your issue is that an invoice with an online payment and surcharge applied is unable to delete the received payment transaction. Here's a workaround that might help:
\n
\n
\n
Delete the receive money surcharge transaction first.
If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.
\n
\n
Feel free to start a new post if you have any other queries.
\n
\n
Otherwise, if my response has answered your question, please click on \"Accept as Solution\" to help other users find this information.
Thanks for your post and for providing the complete error message. Since it is an online payment, it seems that your issue is that an invoice with an online payment and surcharge applied is unable to delete the received payment transaction. Here's a workaround that might help:
\n
\n
\n
Delete the receive money surcharge transaction first.
If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.
\n
\n
Feel free to start a new post if you have any other queries.
\n
\n
Otherwise, if my response has answered your question, please click on \"Accept as Solution\" to help other users find this information.
\n
\n
\n
Kind regards,
\n
Shella
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Hi Shella, I'm attempting to solve the same problem without success.
I initially was getting error messages that I could not delete a payment as it was in a previous year (it was not). I followed the advice of anotjer MYOB chat on the topic which told me to delete the payment first. So, I click on the payment reference number and open the dialog box headed \"Record invoice payment from customer\". I then select \"Delete\" and return:
\"This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first. An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReference\"
Hi Shella, I'm attempting to solve the same problem without success.
I initially was getting error messages that I could not delete a payment as it was in a previous year (it was not). I followed the advice of anotjer MYOB chat on the topic which told me to delete the payment first. So, I click on the payment reference number and open the dialog box headed \"Record invoice payment from customer\". I then select \"Delete\" and return:
\"This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first. An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReference\"
Any advice warmly appreciated.
Rod Toddles62
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Currently, this transaction cannot be deleted because the surcharge record is separate and should be maintained. For further assistance, we recommend reaching out to the support team. They can be contacted via Live Chat through the virtual assistant MOCA or by submitting a support case at My Account.
Currently, this transaction cannot be deleted because the surcharge record is separate and should be maintained. For further assistance, we recommend reaching out to the support team. They can be contacted via Live Chat through the virtual assistant MOCA or by submitting a support case at My Account.
Regards, Earl
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