Applying credit in Bank Feed

Question

Happy New Year everyone.&nbsp;Having a problem when I receive a customer account payment in the Bank Feed which has a credit to apply.The apply credit window shows, I click the open register button but then the credit to apply window doesn't open, it just stays on the receive payment window. The only way I can apply a credit is to open the old receive payments windows &amp; apply the credit there then go back to the bank feed to receive the payment. As there isn't anything I'm doing wrong/different (that I know of) I'm assuming this is a software issue??Anyone having this problem?? Only started for me just before Christmas.&nbsp;Robert.

isaiah_c · Answer

Hi Rob201064,
&nbsp;
I'm sorry to hear you're encountering issues when trying to apply credit in the Bank Feed. From your description, it seems the "credit to apply" window isn't opening as expected. To address this, try clearing the cache. This can resolve unexpected glitches.
&nbsp;
If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into it.
&nbsp;
Regards,
Sai

shella_a · Answer

Hi there Rob201064,
&nbsp;
Thanks for trying to clear the cache as suggested! Since that didn't work, please reach out to our live chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for further investigation.
&nbsp;
&nbsp;
Cheers,
Shella

rob201064 · Answer

Good morning Isaiah,&nbsp;Thanks for replying, I cleared the cache as instructed, as I've already completed the payment receivals for today I will see how it goes in the morning and let you know.&nbsp;Thanks very much for your time.&nbsp;Robert.

rob201064 · Answer

Good morning Isaiah,&nbsp;Clearing the cache unfortunately didn't work??

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Applying credit in Bank Feed

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