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Rob201064's avatar
Rob201064
Experienced User
2 months ago
Solved

Applying credit in Bank Feed

Happy New Year everyone.   Having a problem when I receive a customer account payment in the Bank Feed which has a credit to apply. The apply credit window shows, I click the open register button ...
bankfeed
  • Shella_A's avatar
    Shella_A
    2 months ago

    Hi there Rob201064,

     

    Thanks for trying to clear the cache as suggested! Since that didn't work, please reach out to our live chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for further investigation.

     

     

    Cheers,

    Shella

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi Rob201064,

 

I'm sorry to hear you're encountering issues when trying to apply credit in the Bank Feed. From your description, it seems the "credit to apply" window isn't opening as expected. To address this, try clearing the cache. This can resolve unexpected glitches.

 

If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into it.

 

Regards,

Sai

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