Solved
Error while applying credit note to open invoice
Why is MYOB not allowing me to apply credit to an open invoice and how do i use the register to do it instead?
Hey Khayyam,
Possible reason why you can't apply the credit to an open invoices is because,
- There are no open invoices for that customer.
- You have two customer cards with similar names.
- There is a different category on the credit versus the open invoice.
I’ve found a Community Forum post with the same message and a workaround you can check. For the Sales Register, you can use this help article that has steps on how to apply the credit to an open invoice.
Cheers,
Doreen
