Forum Discussion

Khayyam's avatar
Khayyam
Experienced Cover User
2 months ago
Solved

Error while applying credit note to open invoice

Why is MYOB not allowing me to apply credit to an open invoice and how do i use the register to do it instead? 
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hey Khayyam,

     

    Possible reason why you can't apply the credit to an open invoices is because,

     

    • There are no open invoices for that customer.
    • You have two customer cards with similar names.
    • There is a different category on the credit versus the open invoice.

     

    I’ve found a Community Forum post with the same message and a workaround you can check. For the Sales Register, you can use this help article that has steps on how to apply the credit to an open invoice. 

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hey Khayyam,

 

Possible reason why you can't apply the credit to an open invoices is because,

 

  • There are no open invoices for that customer.
  • You have two customer cards with similar names.
  • There is a different category on the credit versus the open invoice.

 

I’ve found a Community Forum post with the same message and a workaround you can check. For the Sales Register, you can use this help article that has steps on how to apply the credit to an open invoice. 

 

Cheers,

Doreen

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