I just updated my MYOB and file and now when I try to email remittances by just seletecting unprinted and the date with all suppliers, I am getting an error telling me to choose a card, even though I have selected All Suppliers.
Hey everyone! We've made some changes to to resolve this bug. If you receive a prompt to update, make sure you do so to be able to send to multiple suppliers again. More information can be found on this Ideas Exchange post!
I have just tried to bulk send remittances this morning after doing the update yesterday and it still is no allowing the "All Supplies" button to select!!!(((( Tried getting help and the chat is going around in circles as well
Am having the same problem with trying to send bulk emails to multiple suppliers, new version is not appearing to be excepting the "All suppliers" and keeps insisting on having a "Selected" Supplier
So it's not just an issue with our company file then.. Glad it's not just me, but sorry it's happening to you also.
Hi All,
We are aware of the issue that some of our customers were experiencing when sending invoices. This issue has now been resolved, and you may try sending invoices again. If the issue persists, you can contact our support team for further assistance. The best ways to contact them are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
Hi ALl,
We are currently aware of the issue that has arisen after the new update, where users are encountering an error when trying to email remittances by selecting "unprinted" and the date with all suppliers. This error prompts users to choose a card, even though "All Suppliers" has been selected. Our team is actively working on a fix for this problem. We will post an update on this thread once we have resolved the issue. Thank you for your patience.
Regards,
Earl
Still experiencing this issue. Is there an update or ETA on a fix?
This is why I switched off during the MYOB dscover event. It's all very well having an outside presenter talking about engaging with your customers and being proactive about responding to their needs, but this is not behaviour that we see from MYOB.
I still have the same issue.
How many 'issues' do we have to endure... this is very inconvenient.
I had the exact same issue this morning
this is also happening to me as well.
This is ridiculous MYOB how about fixing something for once in a timely manner. People actually use this function and sending over 200 remittances individually is not an option I have time for.
How about you actual start investing into the program people have been using for years. Xero is starting to become a real option for my company, even though I have stayed with myob for 25 plus years.
I am also having the same problem, what is the time line for the fix.
I'm also having the same issue, still not fixed
i have the same issue as well
Yes, still have this issue.
I just got the 2024.10.1.9 update on my desktop, and the problem has been solved, it seems. I'll check my laptop in due course.
I updated today to the most recent software available to download for server and still not working.
