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Cathy_L's avatar
Cathy_L
User
5 days ago
Solved

Remittance email bounce back

Hello,

 

My problem is, for 1 supplier only, our remittance emails keep bouncing back saying: Diagnostic code - Rejected. According to the suppliers IT team, the reason is most likely that their email address is black-listed by MYOB.

 

How can I know please, if this supplier's email address is blacklisted?

 

Thanks

Cathy

  • Earl_HD's avatar
    Earl_HD
    4 days ago

    Hi Cathy_L ,

    Thanks for providing the information via private message. The email you provided was indeed blacklisted on our end. We've made some changes on the backend that should fix the issue.

    Feel free to post again, we're happy to help!

    Regards,
    Earl

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 days ago

    Hi Cathy_L ,

    Welcome to the Community Forum!

    I'd be glad to take a look at this for you. Could you please send me a private message with the affected email? Thank you!

    Looking forward to your response.

    Regards,
    Earl

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      4 days ago

      Hi Cathy_L ,

      Thanks for providing the information via private message. The email you provided was indeed blacklisted on our end. We've made some changes on the backend that should fix the issue.

      Feel free to post again, we're happy to help!

      Regards,
      Earl