Forum Discussion

brittanyyoung's avatar
brittanyyoung
4 years ago

Remittance not attaching to Email

Hello - Remittance are not attaching to emails when sending when using customised forms. Works fine when using the standard forms MYOB comes with - any suggestions?

I'm using AccountRight Premier 2021.1.0 (Build 2021.1.24.2833)

Thanks!

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi brittanyyoung 


    This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

     

     

    Let us know how you go on with that. 

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi brittanyyoung 


      This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

       

       

      Let us know how you go on with that. 

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