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Hemasri's avatar
Hemasri
Experienced User
3 years ago
Solved

How to delete the old Remittance advice - email

hi ,

 

I am trying to flush out the old records of the remittance advice stocking up in myob. I dont want to send email nor print them . how can i delete them .

 

I tried to change the preference -> email -> Do not use Accountright email , and tried to do it as mentioned in the help. but i get error message . Could someone help

 

 

  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi Hemasri 


    Generally speaking, you want to take a look at the following Help Article: Clearing the To Be Printed or To Be Emailed windows for clearing those windows.

     

    However, based on the message you are getting the transaction is dated in a prior lock period. If you did wish to update that record you would need to ensure the following option is unticked or date prior to the transaction date - Setup>>Preferences>>Security>>Lock Period: Disallow entries prior to 

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  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi Hemasri 


    Generally speaking, you want to take a look at the following Help Article: Clearing the To Be Printed or To Be Emailed windows for clearing those windows.

     

    However, based on the message you are getting the transaction is dated in a prior lock period. If you did wish to update that record you would need to ensure the following option is unticked or date prior to the transaction date - Setup>>Preferences>>Security>>Lock Period: Disallow entries prior to 

    • Hemasri's avatar
      Hemasri
      Experienced User
      3 years ago

      Hello Steven,

       

      Thanks for the solution . It fixed the error and was able to delete the record . but still cannot do the selection and group delete by clicking on sendemail button . It throws an error .

       

      any solution for this .

       

      I dont want to open each record and do it .will be time saving if i could do the deletion in a bunch without sending the email .

       

      Thanks,

      • Steven_M's avatar
        Steven_M
        Former Staff
        3 years ago

        Hi Hemasri 


        Additional information would be required to the situation to help us investigate that exact situation.

        For example:

        • What is the exact wording of the error message? - If it is a Something has gone wrong message, a copy of the error log (bottom left of the message).
        • Are you using AccountRight to email or a desktop email client - i.e. is Setup>>Preferences>>Emailing>>Send Emails Using AccountRight enabled?
        • If you using a desktop email client, what product and version of that are you using including is it a 32 bit or 64 bit?
        • Can you email other transactions i.e. Invoices?
        • Is it only occurring when you attempt to email in bulk or does a single email generate the same message?