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sensar's avatar
sensar
3 months ago
Solved

How to attach RCTI to Remittance advice?

Hello experts,

  1. We create RCTI for our suppliers via 'Create Bill'.
  2. 'Record Payment' against the bill.
  3. We the do 'Send Remittance Advice' 
  4. At step 3, we want to attach the RCTI to the remittance advice email. How do you we do that?
  5. Is there a feature to send RCTI via email using MYOB? (currently we export the pdf and send email with attachment using normal email)

Thank you for your help.

PS: There is no tech support from MYOB that we pay for? Do we have to rely on community to get things answered? Are they kidding?

RCTI
remittance
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hey OGS,

     

    You won't be able to delete or archive pay items that were used in previous pay runs. As a workaround, adding the letter "z" at the beginning of the pay item name will it to the bottom of your list, making it easier to manage.

     

    Cheers,

    Doreen

1 Reply

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 months ago
    Copy LinkReport

    Hi sensar,

     

    Welcome to the Community Forum!

     

    Currently, attaching additional documents, such as RCTI, when sending out remittance advice isn't available. We understand that this functionality would be beneficial, and we encourage you to post this suggestion on our Ideas Exchange board. This way, other users can vote on it, and our developers can review and consider it for potential inclusion in future updates.

     

    In addition to phone support, we offer various support channels. You can connect with our live chat agents via the virtual assistant MOCA or submit a support ticket through MyAccount.

     

    Cheers,

    Princess

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to attach RCTI to Remittance advice?","id":"message:886259","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:353217"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:886259"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:886259"},"body":"

Hello experts,

  1. We create RCTI for our suppliers via 'Create Bill'.
  2. 'Record Payment' against the bill.
  3. We the do 'Send Remittance Advice' 
  4. At step 3, we want to attach the RCTI to the remittance advice email. How do you we do that?
  5. Is there a feature to send RCTI via email using MYOB? (currently we export the pdf and send email with attachment using normal email)

Thank you for your help.

PS: There is no tech support from MYOB that we pay for? Do we have to rely on community to get things answered? Are they kidding?

","body@stringLength":"592","rawBody":"

Hello experts,

  1. We create RCTI for our suppliers via 'Create Bill'.
  2. 'Record Payment' against the bill.
  3. We the do 'Send Remittance Advice' 
  4. At step 3, we want to attach the RCTI to the remittance advice email. How do you we do that?
  5. Is there a feature to send RCTI via email using MYOB? (currently we export the pdf and send email with attachment using normal email)

Thank you for your help.

PS: There is no tech support from MYOB that we pay for? Do we have to rely on community to get things answered? Are they kidding?

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How to attach RCTI to Remittance advice?","moderationData":{"__ref":"ModerationData:moderation_data:886263"},"body":"

Hi sensar,

\n

 

\n

Welcome to the Community Forum!

\n

 

\n

Currently, attaching additional documents, such as RCTI, when sending out remittance advice isn't available. We understand that this functionality would be beneficial, and we encourage you to post this suggestion on our Ideas Exchange board. This way, other users can vote on it, and our developers can review and consider it for potential inclusion in future updates.

\n

 

\n

In addition to phone support, we offer various support channels. You can connect with our live chat agents via the virtual assistant MOCA or submit a support ticket through MyAccount.

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-01-07T12:29:23.083+11:00","lastPublishTime":"2025-01-07T12:29:23.083+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":25},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:886259/message:886263","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1374","rawBody":"

Hi ,

\n

 

\n

Welcome to the Community Forum!

\n

 

\n

Currently, attaching additional documents, such as RCTI, when sending out remittance advice isn't available. We understand that this functionality would be beneficial, and we encourage you to post this suggestion on our Ideas Exchange board. This way, other users can vote on it, and our developers can review and consider it for potential inclusion in future updates.

\n

 

\n

In addition to phone support, we offer various support channels. You can connect with our live chat agents via the virtual assistant MOCA or submit a support ticket through MyAccount.

\n

 

\n

Cheers,

\n

Princess

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