johnagha11's avatar
johnagha11
2 months ago
Status:
Done

Remittance not allowing to Email multi suppliers

Just after the current update when clicking print / email remittance Advice - it no longer allows you to select all suppliers in the Email section ? it does in the print section but this looks like a update glitch that needs to be fixed 

 

Purchases
  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    2 months ago
    Status changed:
    New
    to
    In Progress

    Hey johnagha11

    Thanks for taking the time to post! Our product teams are aware of this bug and are in the process of investigating further. I'll be posting updates against this idea as we progress so make sure you click the bell icon on the top right to stay up to date! 

    • Amanda's avatar
      Amanda
      Contributing Cover User
      30 days ago

      We experienced this same issue today.  Any update as to when this might be fixed?

    • Bron56-work2's avatar
      Bron56-work2
      Cover User
      29 days ago

      Remittance not allowing multi suppliers emails.

       

      I am having the same trouble as the others.

      It started on Monday after Myob issues with logging in.

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    29 days ago
    Status changed:
    In Progress
    to
    Done

    Hey everyone Helen_S eljr27 Lazzcorp Bron56-work2Amanda JOJO024 

    We've made some changes to to resolve this bug. If you receive a prompt to update, make sure you do so, this will allow you to send to multiple suppliers again.  Feel free to reach out if you have any further questions! 

    • Lazzcorp's avatar
      Lazzcorp
      Experienced User
      23 days ago

      Thanks AmandaCL. Seems to be working all fine.

      • AmandaCL's avatar
        AmandaCL
        MYOB Moderator
        23 days ago

        Hey Lazzcorp 

        Really glad to hear it! Thank you for your patience, we really appreciate it.

         

    • jge's avatar
      jge
      Experienced Cover User
      25 days ago

      Hi - I use desktop version SE.  I am using 2024.10.1.6.  I was having this issue last week.  This morning I logged onto my online file and NO option to upgrade and the issue is still there.  Please advise how I can force an update to fix this.

      • AmandaCL's avatar
        AmandaCL
        MYOB Moderator
        25 days ago

        Hey jge 

        This help page has more information and instructions on how to upgrade your AccountRight network. Hope that helps, feel free to reach out if you have any further questions!

  • Lazzcorp's avatar
    Lazzcorp
    Experienced User
    30 days ago

    I am still experiencing the same problem. It is very frustrating. I hope MYOB fix this real soon!

     

  • eljr27's avatar
    eljr27
    30 days ago

    Same here..It's pretty annoying when you have to send remittance in batches and have an issue such as this..hoping MYOB will be able to fix this asap.

  • Helen_S's avatar
    Helen_S
    Contributing Cover User
    29 days ago

    This is second week of having this issue.  Please could this be fixed urgently.