Forum Discussion

EvelynCollis's avatar
6 months ago
Solved

Unable to emailing Invoices and Remittances

Hi MYOB, I am currently unable to email sales invoices & unable to email remittance advices through MYOB. Actually anyone within the company isn't able to, not just me.

 

Any help would be great

 

Thanks 

  • Hi EvelynCollis,

     

    Sounds like you've run into the same issue a few others have had with emailing. We've actually got a post here that covers a fix which might sort you out: Remittance Advice - emails failing | MYOB Community.

     

    If you give that a go and it's still being stubborn, best bet is to jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount. They'll get you through to the team who can dig in and see what's going on for your setup.

     

    Regards,

    Sai

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 months ago

    Hi EvelynCollis,

     

    Sounds like you've run into the same issue a few others have had with emailing. We've actually got a post here that covers a fix which might sort you out: Remittance Advice - emails failing | MYOB Community.

     

    If you give that a go and it's still being stubborn, best bet is to jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount. They'll get you through to the team who can dig in and see what's going on for your setup.

     

    Regards,

    Sai

  • Hi Sai

     

    Thank you for your reply. I managed to figure it out with a little help from google. It was an email setting in Set Up / Preferences. 

     

    Thank you