Forum Discussion

Contributing User

2 months ago

Solved

Email Invoice not sending

I have one invoice that I didn't realise hadn't sent until days later.

I complete the invoice, click share > email invoice, attach photos and type my email content and hit send and all seems good, I get no errors or anything.

But then when I check the invoices list the Activity column for this email is blank. All other invoices that I email have something in this column but not this one.

Why would it not be sending and not giving me an error message of some type?

Attached file

Earl_HD
2 months ago
Hi Chris20,

This issue may need further assistance from our back-end support team. Please make sure to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/.

Regards,
Earl

Princess_R
MYOB Moderator
2 months ago
Hi Chris20,

There have been no recent reported incidents regarding delays and errors in sending email invoices. If this issue is occurring with one specific invoice, the first step is to clear your browser cache and then attempt to resend the email. If the problem persists after clearing the cache and resending, our team will need to investigate further to determine the cause. You can reach out to our support team through live chat via the virtual assistant MOCA or create a support ticket via MyAccount.

Cheers,

Princess
- Chris20
  Contributing User
  2 months ago
  Hi Princess,
  
  The only way I could get it to send is to delete all the photos, I then had to email the photos to the client through a seperate email which is not ideal, it would be better if it sent through the MYOB system attached to the invoice.
  
  Thanks,
  Chris
  - Earl_HD
    MYOB Moderator
    2 months ago
    Hi Chris20,
    
    This issue may need further assistance from our back-end support team. Please make sure to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/.
    
    Regards,
    Earl