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Chris20's avatar
Chris20
Contributing User
2 months ago
Solved

Email Invoice not sending

I have one invoice that I didn't realise hadn't sent until days later.   I complete the invoice, click share > email invoice, attach photos and type my email content and hit send and all seems good...
Attached file
email
  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi Chris20,

    This issue may need further assistance from our back-end support team. Please make sure to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at  http://myaccount.myob.com/.

    Regards,
    Earl

Chris20's avatar
Chris20
Contributing User
2 months ago

Hi Princess,

 

The only way I could get it to send is to delete all the photos, I then had to email the photos to the client through a seperate email which is not ideal, it would be better if it sent through the MYOB system attached to the invoice.

 

Thanks,

Chris

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi Chris20,

This issue may need further assistance from our back-end support team. Please make sure to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at  http://myaccount.myob.com/.

Regards,
Earl

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