Forum Discussion

Chris20's avatar
Chris20
Contributing User
3 months ago
Solved

Email Invoice not sending

I have one invoice that I didn't realise hadn't sent until days later.   I complete the invoice, click share > email invoice, attach photos and type my email content and hit send and all seems good...
Attached file
email
  • Earl_HD's avatar
    Earl_HD
    3 months ago

    Hi Chris20,

    This issue may need further assistance from our back-end support team. Please make sure to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at  http://myaccount.myob.com/.

    Regards,
    Earl

Chris20's avatar
Chris20
Contributing User
3 months ago

Hi Princess,

 

The only way I could get it to send is to delete all the photos, I then had to email the photos to the client through a seperate email which is not ideal, it would be better if it sent through the MYOB system attached to the invoice.

 

Thanks,

Chris

Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi Chris20,

This issue may need further assistance from our back-end support team. Please make sure to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at  http://myaccount.myob.com/.

Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.