Forum Discussion

GCCLFinance's avatar
13 days ago

Invoices not sending

Hello, have had a really strange issue occur today. Emailed a whole load of invoices off this morning via MYOB, a large portion go to a colleague at another desk. She received the invoices with no issues yet after a few minutes the emails disappeared from her inbox. They are nowhere to be found - we checked all other email folders in her emails and they have literally disappeared (very strange)

I then tried to resend the invoices but they didn't go through at all this time yet they appeared in the "sent Emails' as if they have been sent. I tried to resend a third time and again they came up on the 'Sent Emails' but they have not appeared in her inbox, it's now been several hours since we tried.

Has anyone else had any issues with this? Is there an outage or issue we are not yet aware of?

Thanks

  • H-TS's avatar
    H-TS
    12 days ago

    GCCLFinanceJust something else to check that caught us out in the past, if they are going to spam suddenly, and if you're using outlook, there's a setting somewhere in the junk options, to 'automatically delete email flagged as junk'. I can't imagine why anyone would want to turn that on, but it somehow got turned on for one of my colleagues and anything outlook thought was spam disappeared completely. Took us ages to work it out.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi GCCLFinance,

     

    This might have been a temporary issue with the email service. Please check if the emails are now being received correctly. Check the spam or junk folders and ensure that the recipient's email settings are not blocking the emails. See this link for more tips about email troubleshooting. If the issue still persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Kind regards,

    Shella

    • H-TS's avatar
      H-TS
      Trusted User

      GCCLFinanceJust something else to check that caught us out in the past, if they are going to spam suddenly, and if you're using outlook, there's a setting somewhere in the junk options, to 'automatically delete email flagged as junk'. I can't imagine why anyone would want to turn that on, but it somehow got turned on for one of my colleagues and anything outlook thought was spam disappeared completely. Took us ages to work it out.