Forum Discussion

GCCLFinance's avatar
GCCLFinance
13 days ago

Invoices not sending

Hello, have had a really strange issue occur today. Emailed a whole load of invoices off this morning via MYOB, a large portion go to a colleague at another desk. She received the invoices with no is...
Email issues
invoice
  • H-TS's avatar
    H-TS
    13 days ago

    GCCLFinanceJust something else to check that caught us out in the past, if they are going to spam suddenly, and if you're using outlook, there's a setting somewhere in the junk options, to 'automatically delete email flagged as junk'. I can't imagine why anyone would want to turn that on, but it somehow got turned on for one of my colleagues and anything outlook thought was spam disappeared completely. Took us ages to work it out.

Shella_A's avatar
Shella_A
MYOB Moderator
13 days ago

Hi GCCLFinance,

 

This might have been a temporary issue with the email service. Please check if the emails are now being received correctly. Check the spam or junk folders and ensure that the recipient's email settings are not blocking the emails. See this link for more tips about email troubleshooting. If the issue still persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

 

Kind regards,

Shella

  • H-TS's avatar
    H-TS
    Trusted User
    13 days ago

    GCCLFinanceJust something else to check that caught us out in the past, if they are going to spam suddenly, and if you're using outlook, there's a setting somewhere in the junk options, to 'automatically delete email flagged as junk'. I can't imagine why anyone would want to turn that on, but it somehow got turned on for one of my colleagues and anything outlook thought was spam disappeared completely. Took us ages to work it out.

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