Intray email not get invoices to intray
We have an email forward on our invoices email account to send email on the my myob intray email address. We have checked this in exchange message trace. Even our Myob invoice from Myob didn't get the to intray. The messages are being delivered as can be seen from the message trace. Due to this we have missed paying invoices. What steps can be taken to fix this issue ?
Can I assign a bill to invoices
I have a Supplier, who also from time to time can be a customer. Currently, I have an invoice for them and I also have many different bills from them. How do I pay them once for the bills (less the invoice) and assign both the bills and the invoice (as being paid) in MYOB?
Reversing accidental payment
I’ve accidentally applied a manual "Record Payment" to the wrong invoice instead of the one i was supposed to record it against. Could someone please guide me on how to reverse this, so the vendor can make the payment on the invoice? At the moment, when I try to send the invoice, it shows as $0 due. Thank you!Can't edit or credit an invoice
I have invoices being sent as Time Billing invoices from another application that are incorrect. In the browser I cannot edit this invoice or remove it in any way. There does not seem to be a way to issue a credit. Looks like the only thing to do is to manually create a negative invoice to offset it, but it will still remain open. Is there any solution to this?
Invoices showing in "sent emails" but "view all activity" has a blank rectangle?
Hi I've got a batch of 40 sales invoices generated on Nov 13th that all show in "sent emails" as being emailed out to clients on the 14th November (this is strange as they are sent when raised). When I go into the individual invoice in the Sales Register and click on "view all activity" its loading the page with a rectangle with an X to the top right instead of the usual info of when/what was emailed. Do I assume none of my clients received their invoices? I've already started resending them, but would like to understand what's happened to cause this. Thank you
Changes to Invoice template not flowing through to new Invoice
Hi, I noticed a message this morning about the ability to customise the Invoice template. I thought great I can now hide some of the fields I don't use. I have turned off 3 of the fields (Item, Unit Measure and Discount) and saved the Default template. Everytime I go back into the template I can see the changes have saved but whenever I create a new invoice all the fields are showing as if it's not using the default template and picking up the layout of the previous saved Invoice. Is there another step I need to do to force a New Invoice to use the updated template? Appreciate any assistance you can give.
