Invoices not sending
Hello, have had a really strange issue occur today. Emailed a whole load of invoices off this morning via MYOB, a large portion go to a colleague at another desk. She received the invoices with no issues yet after a few minutes the emails disappeared from her inbox. They are nowhere to be found - we checked all other email folders in her emails and they have literally disappeared (very strange) I then tried to resend the invoices but they didn't go through at all this time yet they appeared in the "sent Emails' as if they have been sent. I tried to resend a third time and again they came up on the 'Sent Emails' but they have not appeared in her inbox, it's now been several hours since we tried. Has anyone else had any issues with this? Is there an outage or issue we are not yet aware of? ThanksSolvedInvoices showing in "sent emails" but "view all activity" has a blank rectangle?
Hi I've got a batch of 40 sales invoices generated on Nov 13th that all show in "sent emails" as being emailed out to clients on the 14th November (this is strange as they are sent when raised). When I go into the individual invoice in the Sales Register and click on "view all activity" its loading the page with a rectangle with an X to the top right instead of the usual info of when/what was emailed. Do I assume none of my clients received their invoices? I've already started resending them, but would like to understand what's happened to cause this. Thank youSolvedInvoicing question
Hi.. I am trying to set up my first invoice for payment. I have the items set for what we 'sell' but I need to set up a item for what we 'buy' so that the invoice balances out with the total due being the outstanding amount after the credit. For example, if we sell $10,000 worth of T-shirts to our customer and they buy $4,000 worth of shorts from us in the same week, How can i set up the invoice so that the $4,000 is credit as a purchase from us and the total due will only show as $6,000 but it will link the $4,000 to our expenses. Hopefully that made sense!SolvedChanges to Invoice template not flowing through to new Invoice
Hi, I noticed a message this morning about the ability to customise the Invoice template. I thought great I can now hide some of the fields I don't use. I have turned off 3 of the fields (Item, Unit Measure and Discount) and saved the Default template. Everytime I go back into the template I can see the changes have saved but whenever I create a new invoice all the fields are showing as if it's not using the default template and picking up the layout of the previous saved Invoice. Is there another step I need to do to force a New Invoice to use the updated template? Appreciate any assistance you can give.Corupt invoice 1 in 10 -frustrated!
Corupt invoice 1 in 10 very frustrating. I am constantly getting customers coplaining about this. I re-issue the invoice and all seems okay. But the question is WHY! is it happening. Invoice shows a red line on Left hand side. It seems to occur when invoices don't get sent imidiatly and are delayed for some reason wich is also frustrating if a customer is waiting.Solved