Intray email not get invoices to intray
We have an email forward on our invoices email account to send email on the my myob intray email address. We have checked this in exchange message trace. Even our Myob invoice from Myob didn't get the to intray. The messages are being delivered as can be seen from the message trace. Due to this we have missed paying invoices. What steps can be taken to fix this issue ?
Display an alternate business address on customer invoice
In MYOB BUSINESS PRO I have created an invoice template with a logo and I want to display the "trading/site" address which is different from the main business address. My ABN is registered to my home address, but I want my shopfront address on the invoice. The edit template in 'Sales Settings' does not have any option for an alternate address from the one set up in 'Business Settings'.New variable for invoice emails
Our company is a cleaning business, we don't want something like the current default in the subject line that feels impersonal. Invoice INV00000964; Invoice from Company Name Pty Ltd in the subject line, it's not that inviting and has an automated feel to it. I suggest a new variable be added (see https://www.myob.com/au/support/myob-business/business-settings/forms/sending-emails/set-up-your-default-email-messages) Something like Invoice for {{customer street address}},{{customer suburb}} The first line of the address would be perfectly fine, so the default subject line in invoices we email out would be something like: Invoice for 123 DirtyHouse Rd, Boganville We currently have to manually delete the default subject line and type it out manually. It would save us a heap of time, and I am sure there's many other mobile service based businesses who would like to have a more personalised approach with their customers. I reckon this would a super simple change for MYOB to implement! Thanks for reading and please upvote if you would find this useful :)
Can I assign a bill to invoices
I have a Supplier, who also from time to time can be a customer. Currently, I have an invoice for them and I also have many different bills from them. How do I pay them once for the bills (less the invoice) and assign both the bills and the invoice (as being paid) in MYOB?
Reversing accidental payment
I’ve accidentally applied a manual "Record Payment" to the wrong invoice instead of the one i was supposed to record it against. Could someone please guide me on how to reverse this, so the vendor can make the payment on the invoice? At the moment, when I try to send the invoice, it shows as $0 due. Thank you!Can't edit or credit an invoice
I have invoices being sent as Time Billing invoices from another application that are incorrect. In the browser I cannot edit this invoice or remove it in any way. There does not seem to be a way to issue a credit. Looks like the only thing to do is to manually create a negative invoice to offset it, but it will still remain open. Is there any solution to this?Why do my invoices have multiple useless empty pages?
I'm having trouble with my custom item and service invoices. When I process an invoice that has multiple items or services, the invoice document becomes way too long (9 pages, sometimes more). All my items and services are shown on the first page (sometimes it flows onto a second page if there are many items) with the reaming pages showing all data like dates, purchase orders, payment details EXCEPT the invoice table. Just useless pages at the end of the invoice. I believe this must be an issue with the way I've set up my forms, however I have remade them both multiple times from scratch and I'm still having the same issue. I even built on the default form with the same result. Right now, I'm having to save every invoice as a PDF then split the file and discard unwanted pages and then send on to customer. Which is very frustrating and time consuming for something that should be able to be done with the click of a button. Please help!
