Lavinia9's avatar
Lavinia9
Member
5 months ago
Status:
Open

New variable for invoice emails

Our company is a cleaning business, we don't want something like the current default in the subject line that feels impersonal.

Invoice INV00000964; Invoice from Company Name Pty Ltd in the subject line, it's not that inviting and has an automated feel to it.

 

I suggest a new variable be added (see https://www.myob.com/au/support/myob-business/business-settings/forms/sending-emails/set-up-your-default-email-messages)

 

Something like Invoice for {{customer street address}},{{customer suburb}}

The first line of the address would be perfectly fine, so the default subject line in invoices we email out would be something like:

Invoice for 123 DirtyHouse Rd, Boganville

 

We currently have to manually delete the default subject line and type it out manually.

It would save us a heap of time, and I am sure there's many other mobile service based businesses who would like to have a more personalised approach with their customers.

 

I reckon this would a super simple change for MYOB to implement!

 

Thanks for reading and please upvote if you would find this useful :)

3 Comments

  • Hi Lavinia9​

    Thanks for sharing this idea 🙌

    Totally hear you on the subject line feeling a bit robotic. A personalised touch like including the customer’s street address would definitely make invoice emails feel more human and less “auto-generated.”

    Thanks again for taking the time to spell this out, it’s exactly the kind of insight that helps us make Solo work better for you.

    Thanks, 
    Hannah

  • Lavinia9's avatar
    Lavinia9
    Member
    5 months ago

    Hi Han-Solo,

     

    Thanks, I appreciate that you like my idea. I'm actually a Business Pro customer though. Hopefully I didn't post in the wrong forum. As I said above, adding a new variable should be a super straight forward change for MYOB, so I really hope that you will consider implementing it in the near future.

     

  • Status changed:
    New
    to
    Open

    Hey Lavinia9

    Thanks for your idea! I've moved it over to the MYOB Business Pro Ideas Exchange and we'll be sharing this one with our product teams. I've updated the status to open for other members of our community to vote and add weight to your idea.