Forum Discussion

Member

1 day ago

Solved

Invoices - PDF Email Attachments Missing as of 19/08/2026?

Hi there,

Just wondering I've just attempted to email some customers tax invoices and the PDF attachments using MYOB AccountRight and PDF attachments are not being attached.

Customer can access the invoice via the View Invoice / View Full Invoice Details but the as of yesterday the PDF's were also attached to those and now they are not as of today for some reason.

This is important and necessary function as many of my customers use purchasing systems that are only compatible with raw PDF's attached to the email and not with mere payment links.

Has there been a system change / something we need to tick again?

Desktop

HTAV_SRS
1 day ago
Thanks Sai.

Can confirm change of custom form template fonts to Arial - as per similar issues that have been reported this week apparently linked to a Windows update that I saw after I posted - actually rectified the issue in terms of emailing via Outlook.

So will be switching those out for everything we email now.

4 Replies

rrjproducts
Member
1 day ago
I have just got over the printing problem with the Calibri font and now this today.
Isaiah_C
MYOB Moderator
1 day ago
Hi HTAV_SRS,

Thanks for raising this. We understand how concerning it is when invoice PDFs aren’t included with your emails, and we understand you’re checking whether a system change means a setting needs to be selected again. We don’t have any confirmed information about a system change at this stage, but you can try the following:

As a workaround, please save or download the invoice as a PDF and attach it manually from your usual email program. You can also try clearing the AccountRight cache, then reopen AccountRight and test sending the invoice again. If you’re using AccountRight desktop, you can also try going to Setup > Preferences > Emailing, select Send Emails Using AccountRight, and choose the option to include the PDF attachment. Please note this sends the email through MYOB’s email service rather than Outlook or Gmail.

If the issue continues, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can further look into this.

Regards,

Sai
HTAV_SRS
Member
1 day ago
Thanks Sai.

Can confirm change of custom form template fonts to Arial - as per similar issues that have been reported this week apparently linked to a Windows update that I saw after I posted - actually rectified the issue in terms of emailing via Outlook.

So will be switching those out for everything we email now.
HTAV_SRS
Member
1 day ago
Definitely worth trying the change over to Arial as that got us working.