desktop

141 Topics

How to stop QR code for online payment from printing
Hi, How can I stop the QR code for online payments from printing for my customised sales invoices? The QR code is printing on the back of the invoice which does not suit our invoice paper. I do not want to turn off the online payment option. I am using MYOB Accountright desktop software. Thank you
Anne10
1 day ago Place AccountRight: Sales and Purchases
2.4KViews
21likes
97Comments
Price List Reports & Exports showing incorrect data
Hi Community, I've come across an issue where the Price List information is shown incorrectly when running a report or exporting the data. The prices are correct in MYOB, but not in the reports or exports. This only happens for some parts - please see attached pdf explaining the issue. I'm trying to do a mass update of our prices, and cannot due to this issue. Has anyone else come across this and how to fix it? I've read in a post that it has something to do with "..duplicate entries in MYOB in the price matrix..". Thanks and appreciated Vic
VicDS
8 days ago Place AccountRight: Sales and Purchases
42Views
0likes
2Comments
Can not print or attach open orders
Since yesterday, we could not print directly through MYOB or no attachment in the emails we sent, then we found it only happens when we tried to print or attach the open orders (yellow). The closed orders(blue) are fine. Could someone help?
Solved
FrankZhang
8 days ago Place AccountRight: Sales and Purchases
140Views
0likes
9Comments
Can no longer simply email invoices
I'm really confused on this push to online payments breaking simply emailing my customers their invoices as we have for countless year. It says "you no longer have access to share your invoices. To continue sharing invoices and accepting payments upgrade now". Firstly, I only want to share my invoices, I don't want to "accept payments" through any system other than direct bank deposit. When I follow online instructions to turn off online payments, it tries to take me to the place where I have to register for online payments. So I have to register for a thing I don't want so I can turn it off the thing I don't want? And the registering system wants so much information, that's a no go from me. I really hope I'm missing something obvious and this is not reality, it's hilariously inept or anti-consumer as you are forcing me into something I don't want or will ever want. I simply want your program to just email my customers a PDF of the invoice (as it always has), that is all. Right now I'm exporting invoices as PDFs and emailing them myself manually, which is a ridiculously inefficient system.
tomv
1 month ago Place AccountRight: Sales and Purchases
269Views
4likes
7Comments
Contra with third party - keeping the supplier invoice open
Not sure on the best way to input this. We have a supplier that we have created a sales invoice for as a warranty claim. They then send us a credit note invoice that will cover generally only part of this claim. Now I can create payment to the sales invoice as a contra payment but I can't receive the supplier credit note to contra account as I need to keep it open to apply to that months bills from the supplier through a third party. I have tried entering the credit note with the account number as the contra account but unless I select no gst it doesn't match up correctly in the contra account. Is there a better or easier way to do this that doesn't mean we are losing the gst portion of the invoice?
Solved
EM83
1 month ago Place AccountRight: Sales and Purchases
40Views
0likes
1Comment
Recording Payments in the invoice window into the correct account.
Hello, When recording a new sales invoice in myob we have the payment method for the payment which we can choose our different payment methods, however each payment method deposits into one the same account. Example, if we choose cash at the payment method we would like it to record into the cash drawer account. and if we choose the eftpos payment method we would like it to record into the eftpos account. It doesn't matter which payment method we choose, we can't select which account it actually corresponds to. Kind Regards Daniel
DanielBowen
1 month ago Place AccountRight: Sales and Purchases
36Views
0likes
1Comment
No ABN/TFN warning
Is there a way to turn off this warning for supplier cards for overseas companies that don't require an ABN? It's useful, when it's useful, but when it's not, it encourages people to enter any valid ABN in the ABN field. I know this is an internal training issue, but if we could exempt certain cards from the warning, that would at least keep our data accurate.
H-TS
1 month ago Place AccountRight: Sales and Purchases
67Views
0likes
1Comment
importing item sales
Hello, I am trying to import items sales and using the format downloaded, it is now saying invalid date? this is doing my head in as everytime I try to do it I am getting errors, even when trying to use the exact data I downloaded it is throwing errors what am I doing wrong?
Nawty1
1 month ago Place AccountRight: Sales and Purchases
97Views
0likes
4Comments
Invoice number error (desktop)
I've noticed an error with invoice numbers that has existed for about a year now. If you enter an invoice as a recurring transaction and then don't close the sales window, and start a new invoice that is not recurring the invoice number will be whatever the auto number was when you first opened the window. Additionally, it won't have the repeating invoice number error pop up. The only way to generate a correct invoice number is to close the window and re-open it. This does not occur if you enter non-recurring transactions in a row or when entering recurring transactions in a row, it only occurs when you try to enter a non-recurring transaction directly after entering a recurring transaction. I don't have the recurring transactions set up on browser so I have not tested to see if the bug occurs there. AccountRight Standard 2026.4.1.6
Solved
TPP1
1 month ago Place AccountRight: Sales and Purchases
72Views
0likes
3Comments
Can't delete a payment reversal
Hi all, We've recently had an issue with our purchases and banking that we just can't seem to get our heads around. We received an invoice, entered it into purchases, and the supplier had a direct debit payment scheduled. In the meantime, one of our employees mistakenly also paid the invoice by EFT. This means it's been paid twice - direct debit and EFT. In an effort to fix the issue, the same employee reversed the EFT payment in MYOB. So the invoice then had in payment history the original amount, the EFT payment, a reversal of the EFT payment, and a direct debit. We've tried to delete the reversal, but no matter what we try, it will only allow us to reverse that "payment", and that reversal-reversal then shows up in our Prepare Electronic Payments window. The security preferences are all set to be able to delete transactions, we're able to delete the EFT payment after deleting the batch, and I've scoured the forums looking for somebody with a similar problem. It seems as if it's connected to something else, same as EFT payments in a batch are, but we can't find the 'origin' of the transaction, so to speak, so we can't seem to fix this issue.
Solved
becktee
2 months ago Place AccountRight: Sales and Purchases
203Views
0likes
3Comments