Changed transaction in batch payment
Hello, I’m in need of help as I seem to have gotten myself in a tight spot. I am a junior bookkeeper, have been using MYOB AR Desktop for only 3 months now. I was trying to correct a payment applied to a bill, as it was paid by the wrong method. The payment was made by a processed, batch electronic transfer, that was already reconciled, which I didn’t realise or think to check at the time. I reversed the payment, then realising I had nothing to apply the reversal too while trying to generate the supplier debit, deleted the reversal. Now, the bill still appears as closed but with no payment date, and the batch payment looks reconciled but appears in the bank feeds under hidden, with no transaction to reconcile to. All the articles I’ve read to correct this all say to not do what I’ve done, which is alter a processed batch transaction. Not sure how to fix this at all and am worried i entirely messed up. Any help is appreciated, thank you.
Customer Overpayment
To preface my issue, I will start by saying we run an accrual based accounting system, whereby our customer invoices are not recorded until delivery of the product. We also use progress payments for our customers to pay by (eg. 20% deposit, 70% on delivery, 10% on completion). Yesterday, I had a customer send us a payment which was more than they intended to pay (mix-up by the bank teller). The customer had already paid their 10% deposit over a month ago, and they were due to pay the next installment (70% leaving the final 10% to be paid later). However, the bank teller misunderstood and paid the full invoice amount, including the deposit amount which had already been paid. Now I need to refund the customer the overpayment of the deposit amount plus the final 10% payment which wasn't yet due. However, MYOB won't let me issue a refund without the invoice being recorded as an invoice, and even then, will only allow me to refund the deposit overpayment portion. The customer needs all the excess funds back. How do I get around this?
MYOB Duplicating Invoice Numbers
When we enter invoices or purchases, even though i have the warn if duplicate number is ticked for both sales and invoices and the invoice number is set to Auto. the system seems to duplicate the order number or invoice number. i have included some examples below Purchases: Sales: Does anyone have any ideas as to why this happens?
Memo disappears after using a credit in Receive Payments
Each time i use a customers credit in Receive Payments, when I return to the main window after applying the credit, to complete the payment, the Memo has disappeared with the information of who the payment is for. I then either need to enter this manually if I notice it or close out of receive payments window and reopen after applying a credit and start again to receive the payment. This also happens to me when Paying Bills. I use a credit toward the payment and when finished using credits, return to the Bill payment window and the Memo has disappeared. I fix this the same way as above, close out and go back in or enter manually.
I'm trying to remove all the boxes on my invoices to achieve a cleaner look. How is this possible? All the suggestions I've seen do not work. Thanks
I've been looking in Customise Forms but I can't find where you remove all the boxes on an invoice. Been going around in circles but getting nowhere! Any help appreciated.Sales Quote conversion to Invoice GST Error
We buy and sell using Items. When I create a Sales Quote the Item pricing comes across correctly, but when I convert into an Invoice it uses the Exclusive GST value as GST Inclusive value so we are losing 10% value with the conversion. Are you working on a fix for this bug?
On-line Payments (payment allocation)
When receiving on-line payments, MYOB is automatically recording payment to cash draw. I would like the deposit to be recorded as being deposited directly into our bank account. Could some one please the best way of achieving this. I have had a look but can't seem to find how to do it. I am sure I am missing something simple. Thanks
Can no longer simply email invoices
I'm really confused on this push to online payments breaking simply emailing my customers their invoices as we have for countless year. It says "you no longer have access to share your invoices. To continue sharing invoices and accepting payments upgrade now". Firstly, I only want to share my invoices, I don't want to "accept payments" through any system other than direct bank deposit. When I follow online instructions to turn off online payments, it tries to take me to the place where I have to register for online payments. So I have to register for a thing I don't want so I can turn it off the thing I don't want? And the registering system wants so much information, that's a no go from me. I really hope I'm missing something obvious and this is not reality, it's hilariously inept or anti-consumer as you are forcing me into something I don't want or will ever want. I simply want your program to just email my customers a PDF of the invoice (as it always has), that is all. Right now I'm exporting invoices as PDFs and emailing them myself manually, which is a ridiculously inefficient system.
