Super Payment Failed
Have been using the MYOB super payment for the last month, all payments have gone through without trouble. Trying to make first payment in this financal year have received message payment failed. The employee list has not changed, no red boxes to say issue with anyone, but cannot work out how to resend / start again to make the payment. Any ideas?
Myob accountright Ship to
Hi all, We deal with a large scale business who has a head office and multiple different sites we deliver to. We have "Bill to" as head office, we then have "Ship to" as 4 of their stores, from there each other store has their own individual card with store number, and we select "another card" when doing the invoice. My question is around reporting of these sites, is there anyway to report on which store has spent which amount? As currently it only shows the company head office name, not the individual stores. IE for example, having Bunnings as the head office/card and then having 2. Clyde store (store number) 3. Berwick store (store number) 4. Narre Warren store (store number) 5. Frankston store (store number) then we have other sites as other cards. How do i find out on a report how much the Berwick store has purchased without it being under the Bunnings banner? *bunnings used purely as an example
Issue Generating Reports
Hi Team, Since installing MYOB AccountRight 2026.6 PC Edition on our Remote Desktop Session Hosts, we have encountered issues generating/exporting reports that use AccountRight's Excel template files. According to the following MYOB article, for AccountRight PC Edition 2021.1 onwards the template files should be located under: C:\Users\<user.name>\Documents\MYOB\AccountRight\Current\Reports\Spreadsheet https://www.myob.com/au/support/myob-business/reporting/exporting-reports/microsoft-excel-templates?productview=Browser We have deployed AccountRight 2026.6 using the new .exe installer with the -allusers switch, as documented for managed/terminal server environments. When attempting to export the General Ledger Summary report, AccountRight returns the following error: C:\Users\Public\Documents\MYOB\AccountRight\Current\Reports\Spreadsheet\GENJRLS.XLT This indicates that AccountRight is attempting to locate the template under Public Documents, rather than the per-user Documents path described in the article. On the server, the 2026.6 installer has installed the template successfully under: C:\Program Files (x86)\MYOB\MYOB AccountRight 2026.6\app-2026.600.10011\Reports\Spreadsheet\GENJRLS.XLT However, no corresponding template files appear to be created under either: C:\Users\<username>\Documents\MYOB\AccountRight\Current\Reports\Spreadsheet or: C:\Users\Public\Documents\MYOB\AccountRight\Current\Reports\Spreadsheet As a test, I copied GENJRLS.XLT from the 2026.6 application directory into the exact Public Documents path shown in the error. After doing so, the General Ledger Summary export completed successfully. Could you please clarify: With a 2026.6 PC Edition -allusers installation on a Terminal Server/RDS environment, where are the Reports/Spreadsheet templates expected to be stored? Is the installer expected to populate these templates into each user's Documents folder, or into Public Documents? Is this a known issue with the AccountRight 2026.6 .exe installer using -allusers? Is copying the Reports / Letters content from the 2026.6 application directory into the expected Documents location a supported workaround? Environment: AccountRight 2026.6 PC Edition Installed using the .exe installer with -allusers Windows Remote Desktop Session Host environment FSLogix Profile and Office Containers Thanks.Employees not appearing in Payroll Processing
Hi everyone, We have an issue with three employees suddenly not appearing in the Payroll Processing screen when processing payroll in bulk. This first occurred during our pay run on 22 July 2026. We completed another pay run on 5 August 2026, hoping the issue would resolve itself, but the same three employees still did not appear. There have been no changes to their employee card files or payroll settings that we are aware of. Interestingly, the employees do appear when we process their payroll individually, so we are able to pay them separately. However, they do not appear when we process the payroll in bulk. As a result, we have had to run four separate pay runs to process these employees, which is causing additional work and is not an ideal solution. Has anyone experienced this issue before, or know what could be causing certain employees to be excluded from the bulk Payroll Processing screen? Any advice would be greatly appreciated. Thank you!