Import Function - No longer working
We regularly import data into MYOB, Sales/Purchases/Journals, sometimes hundreds of lines. Imports are run normally 2 or 3 times per week. This morning, 22/05/2026, the import for Purchases imported 12 out of 151 lines, no errors in those 12, but would not allow the log file to be open, and when searching for it, doesn't exist (i.e. was not created). Have attempted another user from a different PC, who ran same import and got 8 out of the 151. Those records 8 are now duplicated (which I expected). Again just stopped without printing to the importlog file. No other users were logged into MYOB during this process.Invoice number error (desktop)
I've noticed an error with invoice numbers that has existed for about a year now. If you enter an invoice as a recurring transaction and then don't close the sales window, and start a new invoice that is not recurring the invoice number will be whatever the auto number was when you first opened the window. Additionally, it won't have the repeating invoice number error pop up. The only way to generate a correct invoice number is to close the window and re-open it. This does not occur if you enter non-recurring transactions in a row or when entering recurring transactions in a row, it only occurs when you try to enter a non-recurring transaction directly after entering a recurring transaction. I don't have the recurring transactions set up on browser so I have not tested to see if the bug occurs there. AccountRight Standard 2026.4.1.6Solved30Views0likes3CommentsSign up to Pay Super in AccountRight Plus STP2
I would appreciate some help urgently in setting up Pay Super. I was told today that my client owner/director is leaving to go overseas in 3 days time for six weeks, so I need to set up Pay Super. I am the Online Administrator using AccountRight Plus, the company is online, at the moment I am using the desktop application, I currently do the accounting and process the weekly payroll using STP2. I am not a bank signatory for the business. I have started completing the Sign Up to pay Super, selected Pay Super Administrator as a role, however I am asked to confirm that I am a signatory to the business bank. Same applies if I select Authoriser. HOW DO I GET ARROUND THIS ? Also, my question is who should be submitting the Sign Up To Pay Super, the owner/Director or me? The owner does not use MYOB and is not tech savvy. Please advise promptly.Solved35Views0likes2CommentsPay Superannuation
I'm trying to process my first Pay Superannuation in advance of PayDay Super, however when I select all employees and then try to Record 6 of the 7 employees are showing a red X beside their name and I can not process the payment. I have crossed check individual's super funds with MYOB to that currently showing and used in the SBCH but cannot see any discrepancy! Is there a list of possible error messages/explanations that might give me an idea of what the problem is? Thanks31Views0likes1CommentCan't delete a payment reversal
Hi all, We've recently had an issue with our purchases and banking that we just can't seem to get our heads around. We received an invoice, entered it into purchases, and the supplier had a direct debit payment scheduled. In the meantime, one of our employees mistakenly also paid the invoice by EFT. This means it's been paid twice - direct debit and EFT. In an effort to fix the issue, the same employee reversed the EFT payment in MYOB. So the invoice then had in payment history the original amount, the EFT payment, a reversal of the EFT payment, and a direct debit. We've tried to delete the reversal, but no matter what we try, it will only allow us to reverse that "payment", and that reversal-reversal then shows up in our Prepare Electronic Payments window. The security preferences are all set to be able to delete transactions, we're able to delete the EFT payment after deleting the batch, and I've scoured the forums looking for somebody with a similar problem. It seems as if it's connected to something else, same as EFT payments in a batch are, but we can't find the 'origin' of the transaction, so to speak, so we can't seem to fix this issue.Solved145Views0likes3CommentsQuote/Order/Invoice numbering issues
Hi, Since we turned on the different number sequences for quotes, orders and invoices, the warning for duplicate invoice numbers no longer works. I've been told this is a known bug. However, we've also noticed that when converting orders to invoices, the number doesn't change to the correct sequence, it's keeping the order number (even with the preference set correctly). I've cleared cache as suggested by support but it's happening on multiple computers with multiple users so I think it's another bug. The *helpful (please read sarcasm) workaround offered was to change the number manually. As if we have time to try and find what the last invoice number was whenever we change an order to an invoce - with multiple users, and not every invoice being created from an order! I thought maybe it was because we used a # on the front of the order number sequence. I'm sure I got that idea from a post somewhere announcing that this feature had been added but the help pages don't show it. So I just went to change the settings to a letter prefix instead, lo and behold, the number sequence somehow changed on Friday and had reverted to running the same numbers as our invoices. They're not changing either so it wasn't the # causing the issue. (Maybe editing an earlier order overrode the sequence I'd set????) I've just tried this with a test order and invoice with a letter prefix for the order number. It still didn't work. Has anyone else experienced this or found a better workaround? PS. I don't consider "use the browser" to be a workaround so please don't suggest it. Too many features we use are not available there, like categories on sales invoices.118Views0likes4CommentsBank Feed Error
Hi - Not sure if this is to do with the update we put through yesterday or not but we are getting a bank feed error, which we have not had before (pic below). Our last lot of transactions that came through was on the 28th April. Is there an issue or can anyone give any help. Thanks239Views0likes11Comments