Item Information Page Missing clickable arrows
Good afternoon I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop and the second snippet is from my colleagues. Have I accidentally switched a setting off? How can I get this setting back?
User cannot Record and Process payrun
Hi, we have two users, both on Desktop AccountRight, both with full Accountant/Bookkeeper access, but only one of them can do a full payroll pay run. The other one get the to the Employee Pays part of the Process Payroll screen, and can only Save & Close, cannot press the Record button (greyed out). What is going wrong here? Regards Damien
Cannot open Company file
I have 5 company files and 3 are working fine on the latest version (2024.4). I have just updated the other 2 files to version 2024.4 and when opening the file it kicks me out of MYOB. When I go to My Library the file is there and shows the latest date updated which is the date I tried to access the files before it kicked me out. Can anyone please suggest a solution to resolve this issue? Many thanks Barry
Budgets
I have manually entered my 2024-2025 budget into MYOB Accountright and can produce reports with the amounts entered. But when I went back to the budget a day later the budget was no longer showing on the desktop but I can still get reports showing the amounts. Can anyone help me get the budget to show on my desktop please.Incorrect amounts showing on Analyse Sales - Salesperson Multi-Period report
Hi, the total sales showing on the above report is incorrect and also missing one salesperson's data. Total sales from 1 July to 9 July 2024 should be $96k + GST, however, when I run the above report only $13k is showing for this period and one saleperson K Chow is missing - he should have $20k against his name. Also, for some reason, running the same report for July 2023 to June 2024 returns a NIL result for a majority of the months which is all wrong. Please help, thank you.
Change to ATO Reporting Category to correct STP EOFY Finalisation
Hi, I have just discovered that I have entered the wrong ATO Reporting Category for an allowance for the whole payroll year. How do I change the category to the correct one so that it reflects correctly on our employees payment summaries?Link to supplier invoice scan from Pay Bills Screen
Hi All, We are transitioning to using the Intray to scan and OCR invoices, but we have one sticking point surrounding our checking process which I am hoping someone may be able to point us in a direction from previous experience. Our process to for checking invoices prior to creating the bank file is to print a copy of the remittance and verify the details of each invoice against the remittance.But as we will no longer have physical copies of the invoice to check against then we must rely on the scanned copies saved against the purchase entry. As far as I can see the only way to readily access the scan is through a web of screens from the Prepare Electronic Payments (I know there are other ways, but from the point of checking I think this is the most direct route), which is rather time consuming. So I'm wondering if anyone else has an idea to easily access the scanned copy that might be able to help in this manner. What would be ideal is a link to open the invoice from the Pay Bills screen under Prepare Electronic Payments. There is a nice empty field at the right of the table that would be ideal in this case. Is there any ways to add an extra field/link into this table that might be able to do the job.
Error when reversing a pay - AccountRight needs to close
Hi, We need to reverse a payroll in FY 2024 due to an STP error and each time we are getting an error message that AccountRight needs to close. Is anyone else having the same issue? Is there a solution? We have been trying daily for the last week and we keep getting the error. Below is the detail error message. AccountRight Application Error Report ===================================== Application Version: 2024.5.1.7 Application File Version: 2024.5.1.7 Incident Id: b1f66185-66d1-40de-9835-93d8c3cd1f2f Time: Monday, 1 July 2024 11:02:22 AM Code: SingleTouchPayrollServiceError (100106) Message: (SingleTouchPayrollServiceError): Error while trying to check pay event status from 'https://stp.payroll.prod.myob.com/businesses/9761c5d2-9c91-44ba-a1bb-921b65c53acc/payruns/66639006-4e3c-476d-93b6-947e85d2789e/status' Stack Trace ---------------------------------------- 1 : MYOB.Huxley.API.HuxleySingleTouchPayrollServiceException ---------------------------------------- MYOB.Huxley.API.HuxleySingleTouchPayrollServiceException: (SingleTouchPayrollServiceError): Error while trying to check pay event status from 'https://stp.payroll.prod.myob.com/businesses/9761c5d2-9c91-44ba-a1bb-921b65c53acc/payruns/66639006-4e3c-476d-93b6-947e85d2789e/status' ---> Newtonsoft.Json.JsonSerializationException: Error converting value "" to type 'System.Guid'. Path 'data.id', line 1, position 42. ---> System.ArgumentException: Could not cast or convert from System.String to System.Guid. --- End of inner exception stack trace --- --- End of inner exception stack trace --- at mscorlib!0x06005852!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27 at mscorlib!0x0600585d!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3 at Huxley.Service.Gateway!0x06001a32!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments) at Huxley.Service.Proxy!0x06000ef6!MYOB.Huxley.Service.Proxy.Services.ProxyPayEmployeeContainerService.GetStpPayRunStatus(Int32 employeePaymentEventId, String authToken) +0x0 at Huxley.UI.Decorators!0x06002d24!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIIPayEmployeeContainerService.MYOB.Huxley.ApplicationServices.Container.API.IPayEmployeeContainerService.GetStpPayRunStatus(Int32 employeePaymentEventId, String authToken) +0x52 at Huxley.UI.Model!0x06003818!MYOB.Huxley.UI.Model.Context.PayEmployeeContext.GetStpPayRunStatus(Int32 id, String authToken) +0x0 at Huxley.UI.Controllers!0x06001a9d!MYOB.Huxley.UI.Controllers.Payroll.ProcessPayroll.PayEmployeeController.GetStpPayRunStatus(String authToken, Boolean checkExisting) +0x42 at Huxley.UI.Forms!0x0600324f!MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.PayEmployeeHelper.ValidateStpStatusForReverse() +0x4e at Huxley.UI.Forms!0x06003292!MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.PayEmployee.DeleteOrReverseTransaction() +0xb1 at Huxley.UI.Forms!0x0600328e!MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.PayEmployee.mnuReverseTransaction_Click(Object sender, EventArgs e) +0x0 at System.Windows.Forms!0x06003fe2!System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) +0x15 at System.Windows.Forms!0x06004138!System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e) +0x17 at Huxley.UI.Controls!0x0600018b!MYOB.Huxley.UI.Controls.Standard.StaToolStripItem.OnClick(EventArgs e) +0x128 at System.Windows.Forms!0x06003fa1!System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) +0x3b at System.Windows.Forms!0x06003faa!System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) +0xc6 at System.Windows.Forms!0x06003f93!System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met) +0x46 at System.Windows.Forms!0x06003f92!System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met) +0xc1 at System.Windows.Forms!0x06003bb1!System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) +0x6f at System.Windows.Forms!0x06003dc4!System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea) +0x0 at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184 at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x49f at System.Windows.Forms!0x06003487!System.Windows.Forms.ScrollableControl.WndProc(Message& m) +0x34 at System.Windows.Forms!0x06003be6!System.Windows.Forms.ToolStrip.WndProc(Message& m) +0xe7 at System.Windows.Forms!0x06003de4!System.Windows.Forms.ToolStripDropDown.WndProc(Message& m) +0x71 at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0 at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ========== MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2024.5.1.7, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:e10bc83ccd9646759a506d6c7574dadd; A:1 MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2024.5.1.7, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:80be10d8b3ad466bb4faa21873231857; A:1 MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2024.5.1.7, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bc34e4edadd84a1da6e2b241062d90b9; A:1 MODULE: Huxley.UI.Controls => Huxley.UI.Controls, Version=2024.5.1.7, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2a7ca30f67974625bac409f346555c75; A:1 MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2024.5.1.7, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:a232c855f0304289a687a7f60bb0055c; A:1 MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2024.5.1.7, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:d6b7fe52b4f24e858d737eaec284fe8f; A:1 MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2024.5.1.7, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:00a77598499f4195936483971309b376; A:1 MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:f745171ca1e744038d33ae12cc05d086; A:2 MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:31f964b046fe4e7aac08c7718b7841b9; A:1 ---------------------------------------- 2 : Newtonsoft.Json.JsonSerializationException ---------------------------------------- Newtonsoft.Json.JsonSerializationException: Error converting value "" to type 'System.Guid'. Path 'data.id', line 1, position 42. ---> System.ArgumentException: Could not cast or convert from System.String to System.Guid. --- End of inner exception stack trace --- ---------------------------------------- 3 : System.ArgumentException ---------------------------------------- System.ArgumentException: Could not cast or convert from System.String to System.Guid. ---------------------------------------- Thanks, Janelle
