General Journals Not Saving
I've been using AccountRight msi (offline desktop version) for a number of years with a number of company files. The current version being used 2025.11 About 2 months ago I detected an issue with general journals not being recorded to the ledger (despite no error being displayed) For example:- I enter a journal > click "Record" I run the general journal for the date in question, and the entry just "recorded" is not there. This happens repeatedly and occurs across the different company files. I contacted MYOB support who provided a very onerous "fix", only to find the issue presents again. The "fix" involves backing up the company file, locating and deleting myob cache, deleting the company file, unzipping the backup file restoring the company file from the backup, adding the company file back to the library, opening the file to check a security setting, unchecking the security setting, exiting myob, restarting myob. This works sporadically, and when it doesn't work, I need to repeat the above until it does. This has become very frustrating, very onerous, administratively crippling, commercially inhibitive and unsustainable. Each time I enter a transaction I need to check it to verify it has been recorded, and if it hasn't, I need to carry-out the 10-step "fix" above. Something has changed with the myob logic in an update since 2025.3. This was the last version I had installed (prior to updating to 2025.11) that did not exhibit this behaviour. Does anybody have any news regarding this and when a fix is likely to be released? Thank-you. Regards, Peter
Clearing House Error Code 4030 Fund not found
Clearing House Error: Error Code: 4030, Error Message: Fund 65127917725001 not found I have been sent an error message that the Super payment rejected because of the error message above. I searched the fund in https://superfundlookup.gov.au/. The fund exist and there is no restriction. Why has MYOB flagged this as an error?
Manual deposit entries not recording.
When I manually enter deposit transactions, the transaction is not being recorded in any account most times. MYOB working fine up to mid December 2025 and not used MYOB until now. I suddenly have this deposit entry problem. Manual spending entries is recording fine. I think I work off line. Can anyone help?
I'm trying to remove all the boxes on my invoices to achieve a cleaner look. How is this possible? All the suggestions I've seen do not work. Thanks
I've been looking in Customise Forms but I can't find where you remove all the boxes on an invoice. Been going around in circles but getting nowhere! Any help appreciated.
Not accruing entitlements on new leave without pay wage item
I created a new wage item. Leave without Pay (LWOP) emp, that has not been used in the payroll at all yet. I created it so that we can record on the staffs payroll how many hours they had LWOP. However I don't want leave entitlements to accrue on this new wage item. When I say exempt on leave accrual it comes up with an error code and won't exclude this new wage item. How do I get this to link Attached is a summary of what I'm meaningUnable to search
Is anyone else experiencing issues in AccountRight Desktop today? Despite the status page indicating all systems are operational, I’m unable to: search bank transactions drill into transactions (arrows are active but nothing opens) use the Find Transaction function I did call MYOB support, however the phone line advises support is unavailable today due to the public holiday and the call then disconnects. (MYOB embracing Australian Public Holidays!) I’m genuinely frustrated by the disconnect between the status page and the actual functionality of the software, particularly when support is unavailable and there’s no alternative assistance. I had specifically set today aside for catch-up work, and as I rely on the Desktop version due to time billing requirements, the browser version isn’t a workable option. Is anyone else experiencing the same issues, or can MYOB confirm whether this is a known problem?
