Can't delete a payment reversal
Hi all, We've recently had an issue with our purchases and banking that we just can't seem to get our heads around. We received an invoice, entered it into purchases, and the supplier had a direct debit payment scheduled. In the meantime, one of our employees mistakenly also paid the invoice by EFT. This means it's been paid twice - direct debit and EFT. In an effort to fix the issue, the same employee reversed the EFT payment in MYOB. So the invoice then had in payment history the original amount, the EFT payment, a reversal of the EFT payment, and a direct debit. We've tried to delete the reversal, but no matter what we try, it will only allow us to reverse that "payment", and that reversal-reversal then shows up in our Prepare Electronic Payments window. The security preferences are all set to be able to delete transactions, we're able to delete the EFT payment after deleting the batch, and I've scoured the forums looking for somebody with a similar problem. It seems as if it's connected to something else, same as EFT payments in a batch are, but we can't find the 'origin' of the transaction, so to speak, so we can't seem to fix this issue.SolvedPrevent entitlement from accuring on unpaid leave
Good Afternoon How can I prevent entitlements from accruing on unpaid leave for my salary employees? When I enter unpaid leave hours in the category on the payslip, the sick and annual leave accrual figures don’t change. For our salary employees, the sick and annual leave Entitlement Categories are set up for the Calculation basis as equals hours per pay period. I’ve tried to use the exempt button as per MYOB instructions but it's not active. What is the easiest way to stop the entitlement accruing on the payslip? Thank you, I will appreciate your assistance.13Views0likes1CommentMYOB AccountRight Using Old (CLOSED) Invoice Numbers
HI Team, Today I had to delete an invoice and recreate it due to GST issues so I had to replicate the invoice by using the same invoice number but had to manually change it to reflect the invoice I was amending. And later on today I was putting through an Invoice sale, however I forgot to change the sequence to the most recently used number so I ended up processing the sale using an old invoice number so now there are 2 sales under invoice: 2009186 one CLOSED and one OPEN. I had already emailed the invoice to the customer! Can I just delete the invoice and recreate it under the next invoice number in the sequence or will I be required to credit the invoice? And if so how? Thank you!Quote/Order/Invoice numbering issues
Hi, Since we turned on the different number sequences for quotes, orders and invoices, the warning for duplicate invoice numbers no longer works. I've been told this is a known bug. However, we've also noticed that when converting orders to invoices, the number doesn't change to the correct sequence, it's keeping the order number (even with the preference set correctly). I've cleared cache as suggested by support but it's happening on multiple computers with multiple users so I think it's another bug. The *helpful (please read sarcasm) workaround offered was to change the number manually. As if we have time to try and find what the last invoice number was whenever we change an order to an invoce - with multiple users, and not every invoice being created from an order! I thought maybe it was because we used a # on the front of the order number sequence. I'm sure I got that idea from a post somewhere announcing that this feature had been added but the help pages don't show it. So I just went to change the settings to a letter prefix instead, lo and behold, the number sequence somehow changed on Friday and had reverted to running the same numbers as our invoices. They're not changing either so it wasn't the # causing the issue. (Maybe editing an earlier order overrode the sequence I'd set????) I've just tried this with a test order and invoice with a letter prefix for the order number. It still didn't work. Has anyone else experienced this or found a better workaround? PS. I don't consider "use the browser" to be a workaround so please don't suggest it. Too many features we use are not available there, like categories on sales invoices.27Views0likes2CommentsChange from weekly pays to fortnightly
Hello. We have been paying employees on a weekly basis, on a Thursday, the last run being dated 26/06/2025. We would like to change to fortnightly, starting on a Thursday, the first run being today 03/07/2025. I have gone into each employee card and updated Employee card by changing Pay Frequency to Fortnightly, but when I go in to process the pays, there are no available employees to select. Is there a start date option or what am I missing?Solved27Views0likes2CommentsPreconversion Undeposited Funds
Hi everyone, I have just replaced my 13 year-old data file with a brand new one from July 1st. Can someone please tell me how do I transfer any undeposited funds (cash and cheques not yet banked) into my new data file? Any help would be extremely appreciated. Thank you!46Views0likes3CommentsSending Update Event Creates Zero Payslip
Hi When I click on "Send update event" to the ATO through the Payroll Reporting Centre, it creates a zero payslip for every employee. But it also lists it in the Email or Print payslip screen. It even creates payslips to be emailed to employees that have ended their employment during the current payroll year. I then have to click into every pay slip and change it to Already Emailed or Printed. This is labour intensive and unnecessary. Is there any setting to stop this from happening? Just because I need the ATO to have up to date figures or details for whatever administrative reason, this should not be creating zero'd payslips to be sent to employees. I don't remember this happening in previous years. Elizabeth57Views0likes3CommentsChanging the ABN
Hi AccountRight Business is restructuring and will have a new ABN from 1/7/25. Will the business be able to process payroll in the new year but not report for STP, then when 2025 is finalised, change the ABN, re-register for STP and report the unreported payruns? ThanksSolved32Views0likes2Comments