Preventing AccountRight automatic software updates.
Hi MYOB Community MYOB has stated that its software updates are automatic, compulsory and cannot be disabled. But technically speaking, this is untrue. It is it certainly possible to disable updates. For users of AccountRight Server (SE) edition, these two posts here and here explain the approach nicely. If you use AccountRight desktop (PC) edition, a couple of methods are available. One method, described in this post involves copying the entire AccountRight software folder to a new location and then changing the MYOB desktop shortcut. A simpler, more surgical method is as follows: a) Open the folder in which MYOB is installed. Typically this will be in: C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRight b) Inside that folder you will find a program file named Update.exe. Simply rename this program file to, say, "Update-disabled.exe". Voila! No more updates!. When AccountRight is next started, it will fail to find its auto-update program, and then carry on running the software as is. I have successfully tested this approach since the AR 2026.3 release (PC edition). I hope this is helpful to others. Enjoy!
Please write clear instructions on how to cancel Subscription
Note: There is no Forum for cancelling subscription - there probably should be now that MYOB has upset about every subscriber with the multitude of changes in the last 6 months! I have a client that has closed its business - when I go to cancel through MyAccount I have to ring some one - presumably a 3 hour wait as per usual which I don't have time for. Bank account that the subscription comes out of is closed. Client is paid up to 30/06/2026 The Support note Cancelling your MYOB subscription does not actually help at all. What I need to know is: How to download all the documents attached to the transactions, preferably in one PDF/Zip file (since they need to be held for 7 years for the ATO but accounting software companies made people believe they didn't need to retain a copy because they are all held "in the cloud" and accessible - except when you cancel the subscription). I know MYOB can download all the documents that were uploaded to the in-tray but nowhere can you find this info - I presume it is an extra cost Where can I access my backup of my file? Since we can no longer backup to our computer. Can we access the backup file in later years if needed without a subscription. If so, how? What MYOB Version allows this. Yes I have printed off all relevant reports.
Stuck in backup mode
Our MYOB Desktop app is stuck in backup mode (screenshot attached). Please reset our access 🙏 TIAs I raised a Ticket on Tuesday and still no response as well as trying on the phone (still on hold for the second time, 26 minutes and counting...). Case ID = 03146584 I see other requests here and it appears support needs to do to reset the access.Can no longer simply email invoices
I'm really confused on this push to online payments breaking simply emailing my customers their invoices as we have for countless year. It says "you no longer have access to share your invoices. To continue sharing invoices and accepting payments upgrade now". Firstly, I only want to share my invoices, I don't want to "accept payments" through any system other than direct bank deposit. When I follow online instructions to turn off online payments, it tries to take me to the place where I have to register for online payments. So I have to register for a thing I don't want so I can turn it off the thing I don't want? And the registering system wants so much information, that's a no go from me. I really hope I'm missing something obvious and this is not reality, it's hilariously inept or anti-consumer as you are forcing me into something I don't want or will ever want. I simply want your program to just email my customers a PDF of the invoice (as it always has), that is all. Right now I'm exporting invoices as PDFs and emailing them myself manually, which is a ridiculously inefficient system.
Contra with third party - keeping the supplier invoice open
Not sure on the best way to input this. We have a supplier that we have created a sales invoice for as a warranty claim. They then send us a credit note invoice that will cover generally only part of this claim. Now I can create payment to the sales invoice as a contra payment but I can't receive the supplier credit note to contra account as I need to keep it open to apply to that months bills from the supplier through a third party. I have tried entering the credit note with the account number as the contra account but unless I select no gst it doesn't match up correctly in the contra account. Is there a better or easier way to do this that doesn't mean we are losing the gst portion of the invoice?
Recording Payments in the invoice window into the correct account.
Hello, When recording a new sales invoice in myob we have the payment method for the payment which we can choose our different payment methods, however each payment method deposits into one the same account. Example, if we choose cash at the payment method we would like it to record into the cash drawer account. and if we choose the eftpos payment method we would like it to record into the eftpos account. It doesn't matter which payment method we choose, we can't select which account it actually corresponds to. Kind Regards Daniel
No ABN/TFN warning
Is there a way to turn off this warning for supplier cards for overseas companies that don't require an ABN? It's useful, when it's useful, but when it's not, it encourages people to enter any valid ABN in the ABN field. I know this is an internal training issue, but if we could exempt certain cards from the warning, that would at least keep our data accurate.
