Payday Super
Hi, I am attempting to process Payday super for one of my employees and receiving the error "This fund can no longer receive contributions using Pay Superannuation. Please edit the fund ........." The fund is Future Super, ABN: 68 964 712 340 USI: 68964712340019 which is an APRA registered fund with no contribution restrictions per the Super Fund lookup tool, PDF attached. Help would be greatly appreciated. Thanks, Bronwyn
Payday Super-Still "processing payment"after 5 days
We processed our payroll on 7 July 2026 through MYOB STP and, for the first time, processed Payday Super through MYOB on 9 July 2026. The super payment was successfully deducted from our bank account on the same day. However, it has now been more than 5 business days, and the payment status in MYOB is still showing "Processing Payment." Has anyone else experienced this with their first Payday Super payment? Is this normal, or should I contact MYOB Support? If so, is there a specific team I should contact? Any advice or shared experiences would be greatly appreciated.
How to stop QR code for online payment from printing
Hi, How can I stop the QR code for online payments from printing for my customised sales invoices? The QR code is printing on the back of the invoice which does not suit our invoice paper. I do not want to turn off the online payment option. I am using MYOB Accountright desktop software. Thank youSpend money
Desk top - Today I went to enter in a payment from the bank under banking/spend money using a recurring transaction and found that you now need to enter a supplier or employee card to complete the transaction. I have never had to do this before. What do you do when it is an interest payment, bank transaction or subscription payment?
Super Payment Failed
Have been using the MYOB super payment for the last month, all payments have gone through without trouble. Trying to make first payment in this financal year have received message payment failed. The employee list has not changed, no red boxes to say issue with anyone, but cannot work out how to resend / start again to make the payment. Any ideas?
Payroll Categories - PAYG exempt
Hello In relation to STP payment reports for employees that are sent ATO from MYOB, one of the payroll categories is the ‘motor vehicle allowance staff’; however the amount for this category is not captured into 'Gross Payments' in the reports, even though the ATO reporting category is selected as ‘Gross Payments’. I exempted the PAYG for ‘motor vehicle allowance staff’ because the tax was calculated separately as a deduction as the tax is not the standard PAYG rates. However, it seems when the PAYG is exempted, the wage category is exempted from ‘gross payments’ as well; not sure if this the case. It's not shoing in the payment summaries. I suspect this could be because of the tax being exempt for this category. What we need is to report this category to ATO as part of 'Gross Payments' and still not be taxed as other wage categories. Could you please advise how to achieve this?Onboarding - Viewing PDF
Hi I have set up an employee and sent the onboarding to them. They have completed and sent it back. I receiuved the email stating completed. I can not find the "Employee details submitted via self-onboarding - VIEW PDF" button. I am using desktop version and can access browser but can't find it on either one. Has this changed or has the employee not completed properly?
MYOB Not Recording Wages - Payroll Processing Error
Hoping someone can help as I am experiencing a payroll processing error preventing me from paying over 40 staff. Yesterday, I entered the wages information for our staff using the 'process payroll' function in MYOB AccountRight (Desktop Version) - the same way I always do. Everything was working fine until I clicked 'Record' after printing the Payroll Verification Report. An error message appeared, stating that there was an issue with the STP (something to do with some of the payroll categories allocated to some of the staff being incorrect_. I clicked 'Record' again, choosing to investigate the STP error after I'd processed the wages for the week. The page then reloaded to 'Step 3' in the payroll process, except instead of having the option to export the electronic payment file, the following appeared (image attached). Moving on to the pay slips, each employee strangely had two pay slips from the day with the amounts all totaling $0.00. We had to manually pay the wages via the Bank yesterday, which as you can understand is not idea' and very time consuming after four failed attempts to process pays. I sent through an email but haven't heard back. Nor have I been able to get through on the support number you provide. Nor have I been able to speak to a member of your support team via the chat function. I would appreciate a prompt response and solution to this issue, as all of our employees are awaiting their pay slips AND I am unable to pay their Super (which is another significant issue, given that payday super is now in effect).
Price List Reports & Exports showing incorrect data
Hi Community, I've come across an issue where the Price List information is shown incorrectly when running a report or exporting the data. The prices are correct in MYOB, but not in the reports or exports. This only happens for some parts - please see attached pdf explaining the issue. I'm trying to do a mass update of our prices, and cannot due to this issue. Has anyone else come across this and how to fix it? I've read in a post that it has something to do with "..duplicate entries in MYOB in the price matrix..". Thanks and appreciated Vic
