MYOB Not Recording Wages - Payroll Processing Error
Hoping someone can help as I am experiencing a payroll processing error preventing me from paying over 40 staff.
Yesterday, I entered the wages information for our staff using the 'process payroll' function in MYOB AccountRight (Desktop Version) - the same way I always do. Everything was working fine until I clicked 'Record' after printing the Payroll Verification Report. An error message appeared, stating that there was an issue with the STP (something to do with some of the payroll categories allocated to some of the staff being incorrect_. I clicked 'Record' again, choosing to investigate the STP error after I'd processed the wages for the week.
The page then reloaded to 'Step 3' in the payroll process, except instead of having the option to export the electronic payment file, the following appeared (image attached). Moving on to the pay slips, each employee strangely had two pay slips from the day with the amounts all totaling $0.00.
We had to manually pay the wages via the Bank yesterday, which as you can understand is not idea' and very time consuming after four failed attempts to process pays. I sent through an email but haven't heard back. Nor have I been able to get through on the support number you provide. Nor have I been able to speak to a member of your support team via the chat function.
I would appreciate a prompt response and solution to this issue, as all of our employees are awaiting their pay slips AND I am unable to pay their Super (which is another significant issue, given that payday super is now in effect).
