Super Payment Failed
Have been using the MYOB super payment for the last month, all payments have gone through without trouble. Trying to make first payment in this financal year have received message payment failed. The employee list has not changed, no red boxes to say issue with anyone, but cannot work out how to resend / start again to make the payment. Any ideas?
Employees not appearing in Payroll Processing
Hi everyone, We have an issue with three employees suddenly not appearing in the Payroll Processing screen when processing payroll in bulk. This first occurred during our pay run on 22 July 2026. We completed another pay run on 5 August 2026, hoping the issue would resolve itself, but the same three employees still did not appear. There have been no changes to their employee card files or payroll settings that we are aware of. Interestingly, the employees do appear when we process their payroll individually, so we are able to pay them separately. However, they do not appear when we process the payroll in bulk. As a result, we have had to run four separate pay runs to process these employees, which is causing additional work and is not an ideal solution. Has anyone experienced this issue before, or know what could be causing certain employees to be excluded from the bulk Payroll Processing screen? Any advice would be greatly appreciated. Thank you!
Year-to-date verification report 2025/26 has changed
An Employee was about to do his tax, and his income has changed on his Income statement. When I run the Year-to-date verification report 25/26, all the totals have changed by approx 60%. Employees who have already done their taxes are correct, but the others are wrong. When I printed off payroll reports and a Verification report on 2/7/26, they all matched. Today, when I printed the Verification report if is completely different. What has happened? There have been a few MYOB updates since I finalised year-end 2026.
super payments not processing
Super attachments not processing but interestingly two of the supers dated 6/7/2026 & 7/7/2026 have been paid from bank account as shown in bank feeds. If I check if they have been authorised the authorise button is not active. I have refreshed and rebooted the MYOB Accountright program with no change to the processing. If I go into pay super there is no super owing. I would appreciate any help to resolve this problem.Payday Super-Still "processing payment"after 5 days
We processed our payroll on 7 July 2026 through MYOB STP and, for the first time, processed Payday Super through MYOB on 9 July 2026. The super payment was successfully deducted from our bank account on the same day. However, it has now been more than 5 business days, and the payment status in MYOB is still showing "Processing Payment." Has anyone else experienced this with their first Payday Super payment? Is this normal, or should I contact MYOB Support? If so, is there a specific team I should contact? Any advice or shared experiences would be greatly appreciated.
Payroll Categories - PAYG exempt
Hello In relation to STP payment reports for employees that are sent ATO from MYOB, one of the payroll categories is the ‘motor vehicle allowance staff’; however the amount for this category is not captured into 'Gross Payments' in the reports, even though the ATO reporting category is selected as ‘Gross Payments’. I exempted the PAYG for ‘motor vehicle allowance staff’ because the tax was calculated separately as a deduction as the tax is not the standard PAYG rates. However, it seems when the PAYG is exempted, the wage category is exempted from ‘gross payments’ as well; not sure if this the case. It's not shoing in the payment summaries. I suspect this could be because of the tax being exempt for this category. What we need is to report this category to ATO as part of 'Gross Payments' and still not be taxed as other wage categories. Could you please advise how to achieve this?
