Super Payment Failed
Have been using the MYOB super payment for the last month, all payments have gone through without trouble. Trying to make first payment in this financal year have received message payment failed. The employee list has not changed, no red boxes to say issue with anyone, but cannot work out how to resend / start again to make the payment. Any ideas?
Payroll Categories - PAYG exempt
Hello In relation to STP payment reports for employees that are sent ATO from MYOB, one of the payroll categories is the ‘motor vehicle allowance staff’; however the amount for this category is not captured into 'Gross Payments' in the reports, even though the ATO reporting category is selected as ‘Gross Payments’. I exempted the PAYG for ‘motor vehicle allowance staff’ because the tax was calculated separately as a deduction as the tax is not the standard PAYG rates. However, it seems when the PAYG is exempted, the wage category is exempted from ‘gross payments’ as well; not sure if this the case. It's not shoing in the payment summaries. I suspect this could be because of the tax being exempt for this category. What we need is to report this category to ATO as part of 'Gross Payments' and still not be taxed as other wage categories. Could you please advise how to achieve this?Onboarding - Viewing PDF
Hi I have set up an employee and sent the onboarding to them. They have completed and sent it back. I receiuved the email stating completed. I can not find the "Employee details submitted via self-onboarding - VIEW PDF" button. I am using desktop version and can access browser but can't find it on either one. Has this changed or has the employee not completed properly?
MYOB Not Recording Wages - Payroll Processing Error
Hoping someone can help as I am experiencing a payroll processing error preventing me from paying over 40 staff. Yesterday, I entered the wages information for our staff using the 'process payroll' function in MYOB AccountRight (Desktop Version) - the same way I always do. Everything was working fine until I clicked 'Record' after printing the Payroll Verification Report. An error message appeared, stating that there was an issue with the STP (something to do with some of the payroll categories allocated to some of the staff being incorrect_. I clicked 'Record' again, choosing to investigate the STP error after I'd processed the wages for the week. The page then reloaded to 'Step 3' in the payroll process, except instead of having the option to export the electronic payment file, the following appeared (image attached). Moving on to the pay slips, each employee strangely had two pay slips from the day with the amounts all totaling $0.00. We had to manually pay the wages via the Bank yesterday, which as you can understand is not idea' and very time consuming after four failed attempts to process pays. I sent through an email but haven't heard back. Nor have I been able to get through on the support number you provide. Nor have I been able to speak to a member of your support team via the chat function. I would appreciate a prompt response and solution to this issue, as all of our employees are awaiting their pay slips AND I am unable to pay their Super (which is another significant issue, given that payday super is now in effect).
Pay Superannuation
Everytime I try and pay two lots of super on the same day using the Pay Superannuation Function, it states: Whoops, something went wrong - It looks like this service is unavailable right now. Please try again later. Can "Pay Superannuation" not process two lots on the same day? Do I have to wait for the first one to be "Completed"
Back paying super
We have just realised that we have "missed" a month of super payments since changing over from SBSCH to Payday super. So i need to pay our staff super from end of March to end of April. Is it best to just add the missed super amounts and pay it through this weeks payroll? Or would it better to run a seperate pay run just for that super? If that is even possible? And if its possible, could i have details on how to do that please? Thanks.
Pay Superannuation
I'm trying to process my first Pay Superannuation in advance of PayDay Super, however when I select all employees and then try to Record 6 of the 7 employees are showing a red X beside their name and I can not process the payment. I have crossed check individual's super funds with MYOB to that currently showing and used in the SBCH but cannot see any discrepancy! Is there a list of possible error messages/explanations that might give me an idea of what the problem is? Thanks
Pay Superannuation from incorrect bank account
I made a mistake when authorising the super payment: the default selection for 'Pay from account' is a closed credit card & I forgot to change it to the correct bank account. I can't see a way to cancel the transaction, or re-do the transaction from the correct account. As MYOB doesn't have authority to debit from the closed credit card, will this bounce back & I will then be able to process from the correct bank account?
