MYOB over calculating Super amounts
Hi Everyone, I noticed whilst processing the payroll this week that the Superannuation amounts are being calculated around 12.74% and not the standard 12%. Everything in the backend is set correctly and all employees have been assigned correctly, we have not issues last week.Flare invitation
Hi, Would MYOB please fix the bug that when an employee's onboarding invitation is deleted their employee's record is also deleted. I needed to change the employee's email address and this cannot be done without deleting the invitation. If resend is chosen, it sends to the old email address. Thanks kindly, Bronwyn
Super Payment Failed
Have been using the MYOB super payment for the last month, all payments have gone through without trouble. Trying to make first payment in this financal year have received message payment failed. The employee list has not changed, no red boxes to say issue with anyone, but cannot work out how to resend / start again to make the payment. Any ideas?
Employees not appearing in Payroll Processing
Hi everyone, We have an issue with three employees suddenly not appearing in the Payroll Processing screen when processing payroll in bulk. This first occurred during our pay run on 22 July 2026. We completed another pay run on 5 August 2026, hoping the issue would resolve itself, but the same three employees still did not appear. There have been no changes to their employee card files or payroll settings that we are aware of. Interestingly, the employees do appear when we process their payroll individually, so we are able to pay them separately. However, they do not appear when we process the payroll in bulk. As a result, we have had to run four separate pay runs to process these employees, which is causing additional work and is not an ideal solution. Has anyone experienced this issue before, or know what could be causing certain employees to be excluded from the bulk Payroll Processing screen? Any advice would be greatly appreciated. Thank you!
Year-to-date verification report 2025/26 has changed
An Employee was about to do his tax, and his income has changed on his Income statement. When I run the Year-to-date verification report 25/26, all the totals have changed by approx 60%. Employees who have already done their taxes are correct, but the others are wrong. When I printed off payroll reports and a Verification report on 2/7/26, they all matched. Today, when I printed the Verification report if is completely different. What has happened? There have been a few MYOB updates since I finalised year-end 2026.
