Pay Superannuation from incorrect bank account

Hi KateAE, 

Totally happens sometimes.  The good thing is Pay Super will still pull the money from the bank account you registered for Pay Super, not that closed credit card.

Once the payment shows as Completed, you can just move the amount from the credit card account to the right bank account with a quick journal so your recon lines up. Next time, you can update your default Pay from account in Payroll so it points to the correct bank account.

Regards,
Genreve 

Hi Genreve, 

Thanks for your reply. Unfortunately before we read it, the boss suggested we Reverse the Pay Super transaction & do another one from the correct account. We did this & subsequently see 2 debits from the bank account, but we can't correct the super records in MYOB. Will we be able to change and delete the Super payment transactions after they have fully processed & status is completed?

Hi KateAE,

That's a tricky one. Appreciate you explaining what's happened there, I can see why that'd throw things out a bit. Once a Pay Super payment has fully processed and shows as completed, you're spot on. It can't be edited or deleted in MYOB anymore. Since you've ended up with two debits, the best way to tidy this up is through your accounts rather than trying to adjust original super transactions. What you can do is:

• Check with the super fund first to confirm if both payments were received and whether one can be refunded or reallocated
• Then in MYOB, you can use a journal entry to move things between accounts so your reconciliation lines up properly
•  If a refund does come through, you can match that back in your bank feed and code it accordingly

Regards,

Sai