Superannuation Payable incorrect in Dashboard

Question

Hi,&nbsp;The superannuation payable total shown in the dashboard has been incorrect for as long as the dashboard was made available.&nbsp; It appears to be the sum of the total PAYGW + the super payable, even though I have each amount linked to 2 separate accounts.&nbsp; &nbsp;It is quite disconcerting to see the larger amount every time I go to the dashboard when it isn't the true super payable.&nbsp; I thought that when the new PAYGW total field on the dashboard was made visible recently, that the Super payable figure would be accurately shown, but no.&nbsp;Reporting wise, there used to be a report available that let me see invoice details (to the individual items), which could be filtered by date &amp; supplier.&nbsp; I am unable to find the report since being moved to MYOB Business from Essentials.&nbsp; It was very handy as it let me track the history of each of my purchased items.&nbsp; (I don't need to track them as inventory.)&nbsp; The detailed purchase report that I can see has no such details &amp; only provides a list of invoices (showing only the total for each), filtered by date &amp; supplier.&nbsp; Has the original report disappeared or is it just hidden?&nbsp;Regards&nbsp;Nicky

genreve_s · Answer

Hi NickyS1,
&nbsp;
The amounts for Superannuation Payable and PAYG Withholding are usually different because they are linked to separate accounts. You can click the blue question mark icon next to the field on the dashboard to see where the field's information comes from. I suggest checking the linked accounts for these values to ensure they are correct.
&nbsp;
For the report that was available in Essentials but not in MYOB Business, you can post about it on the Ideas Exchange board, so other users can vote for it to be included in future updates.
&nbsp;
Regards,Genreve

nickys1 · Answer

Hi Genreve_S ,&nbsp;You actually didn't address my issue regarding the Super Payable &amp; PAYGW&nbsp; amounts displayed in the dashboard.&nbsp; As I mentioned, I have the amounts linked to different accounts so why is the Super Payable amount displayed including the PAYGW amounts?&nbsp;Regards&nbsp;Nicky

genreve_s · Answer

Hi NickyS1,&nbsp;
&nbsp;
Sorry for missing that point. I think it's best to reach out to the support team to troubleshoot your dashboard. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.
&nbsp;
Regards,Genreve

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