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NickyS1's avatar
NickyS1
Experienced User
1 year ago
Solved

Superannuation Payable incorrect in Dashboard

Hi,   The superannuation payable total shown in the dashboard has been incorrect for as long as the dashboard was made available.  It appears to be the sum of the total PAYGW + the super payable, e...
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi NickyS1, 

     

    Sorry for missing that point. I think it's best to reach out to the support team to troubleshoot your dashboard. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Regards,
    Genreve

NickyS1's avatar
NickyS1
Experienced User
11 months ago

Hi Genreve_S ,

 

You actually didn't address my issue regarding the Super Payable & PAYGW  amounts displayed in the dashboard.  As I mentioned, I have the amounts linked to different accounts so why is the Super Payable amount displayed including the PAYGW amounts?

 

Regards

 

Nicky

Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi NickyS1, 

 

Sorry for missing that point. I think it's best to reach out to the support team to troubleshoot your dashboard. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

 

Regards,
Genreve

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