PAYG Witholding Payable appearing as Superannuation on dashboard

Hi Jemar_C , 

The snip below is from the chart of account. The super and tax owing have been lumped together under PAYG Withholding Payable.

But other picture is from the dashboard, showing the lumped super and tax as Superannuation payable. How do we separate them?

Have we got one of the linked categories wrong? See below for current settings: 

Thanks

Hi thirteen32,

Thank you for sharing your post, and a heartfelt welcome to the Community forum!

Regarding your inquiry, I would suggest reviewing the linked accounts under Accounting >> Managed linked accounts. Typically, items you've linked will reflect on the dashboard. To gain a detailed view of the figures contributing to those amounts, you can explore the Reporting >> Reports section.

If you have any more questions or if there's anything else we can assist you with, don't hesitate to let us know. Happy to help!

Cheers,

Princess

I did that, but PAYG Withheld still appears under Superannuation on the dashboard, but on balance sheet report appears under PAYG.

Hi thirteen32,

Thank you for getting in touch, and I apologize for the delayed response. We've noted the concern about the inconsistency between the dashboard and the balance sheet report. To address this, we'll require some additional details. We'll contact you via private message soon to collect the necessary information. Your cooperation is highly valued, and we're dedicated to swiftly resolving this matter. We appreciate your patience.

Looking forward to hearing from you soon!
Regards,
Earl

Hi,

This is also happening to me, where the total of PAYG and Superannuation on the Balance sheet is the amount showing for the Superannuation Payable on my dashboard.

I have checked both my Linked Accounts and Pay Items and only superannuation items are linked to anything superannuation.

Thanks.

Support told me it was a system issue and that they would raise the issue.

Also recently, that widget disappeared from my dashboard altogether.

Hi ALL,

We are aware of the issue, and it has been reported to the relevant team. Currently, there is no specific timeframe for the resolution, but rest assured that they are actively working on fixing it. In the meantime, please don't hesitate to reach out again if you have any further queries. We'll be more than happy to assist you.

Regards,
Earl

Can you please provide an update on resolving this issue?

It's been 5 months now. 

Hi Bradharvey,

Thank you for you post and welcome to community forum! May I know if you have checked the linked accounts under Accounting >> Managed linked accounts. As items you've linked will reflect on the dashboard. To gain a detailed view of the figures contributing to those amounts, you can explore the Reporting >> Reports section.

Also, is your PAYG Payable and Superannuation are lumped together? 

Feel free to write a post if you need further assistance.

Cheers,

Jem