Incorrect bank account used when processing a super payt.
Hi, it appears I have processed a Super payt and selected the wrong bank account for the payt. to come out of. Even though the wrong account was selected the payment came out of the correct account...
I have checked the Super Payments window and the payment says the money came out of the wrong account that was selected but when I go in to the payment further by clicking on the date of the payment it says the bank account used was the correct one. I'm uncertain if I made an error when processing the payment or there was a glitch in the system at the time.
I am unable to make any changes to the actual Superannuation payment as it says it has been completed.
I am unable to reconcile the bank feed for this super payt. and am thinking it is due to the accounts recorded being different within the one payment.
I have attached a screenshot of the two different screens, one that shows the savings account as the account of payment (incorrect account) and that the payment is Completed and then the next screen you get when you click on the date of the payment. It shows the bank account as the correct account that the money came out of.
How do I fix this so I can reconcile the bank feed transaction?
Thanks so much for your help
Regards Kathy