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KH56's avatar
KH56
Member
17 days ago

Incorrect bank account used when processing a super payt.

Hi, it appears I have processed a Super payt and selected the wrong bank account for the payt. to come out of.  Even though the wrong account was selected the payment came out of the correct account... 

I have checked the Super Payments window and the payment says the money came out of the wrong account that was selected but when I go in to the payment further by clicking on the date of the payment it says the bank account used was the correct one. I'm uncertain if I made an error when processing the payment or there was a glitch in the system at the time.

I am unable to make any changes to the actual Superannuation payment as it says it has been completed. 

I am unable to reconcile the bank feed for this super payt. and am thinking it is due to the accounts recorded being different within the one payment. 

I have attached a screenshot of the two different screens, one that shows the savings account as the account of payment (incorrect account)  and that the payment is Completed and then the next screen you get when you click on the date of the payment. It shows the bank account as the correct account that the money came out of. 

 

How do I fix this so I can reconcile the bank feed transaction?

 

Thanks so much for your help

Regards Kathy

4 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    14 days ago

    Hi KH56,

     

    Thanks for sharing the screenshots. 

     

    That’s an easy one to miss. The Pay from account you choose when creating the Pay Super transaction only changes how the payment is recorded in MYOB, not the account the money is actually taken from. The funds will still come from the bank account that was originally selected when Pay Super was first set up. That’s why the account shown in MYOB doesn’t match the account the payment actually came out of, which would also explain why the bank feed won’t reconcile properly. Since the Pay Super payment is already marked as completed, it can’t be edited or reversed. The best way to tidy it up is to record a general journal to move the amount from the incorrect bank account to the correct one. It’d be worth checking with your accountant or advisor on the exact journal entry, to make sure it’s recorded correctly in your file.

     

    Cheers,

    Princess

     

  • KH56's avatar
    KH56
    Member
    14 days ago

    Thank you so much for your reply and explaining things to me, very much appreciated.

    Regards Kath

  • MBRFY's avatar
    MBRFY
    Contributing User
    10 days ago

    I Have the same issue. Most things in Myob can be changed, it would be helpful if this could also be changed. As you said, the Pay Super pays from the correct account so why have the option in the recording to pay from all accounts, which is how this mistake is happening. Surely it could have a setting added to the setup to only use the listed account used for payment? 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 days ago

    Hi MBRFY,

     

    You’re right that if the super payment is ultimately taken from the correct account, having the recording screen still show or allow other accounts can be confusing and can lead to exactly this kind of issue. There isn’t a setting available to lock Pay Super to just the nominated payment account. For the payment that’s already been completed, the best option is usually to work from the account the funds were actually taken from when reconciling, and if the transaction is still showing inconsistently in MYOB, our team may need to take a closer look at that specific payment record.

     

    Regards,

    Sai

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