Payee Payment Method Incorrect.

edit...

Should have said employee not payee

Hey CherrieC,

Since the employee was set as an electronic payment, the fix is to download the bank file first. Once that’s done, the payroll transaction will appear for matching with your bank transaction, so there’s no need to reverse the pay run. You also won’t need to manually allocate the bank feed because the match will happen after the bank file is downloaded. And just to confirm, there’s no need to upload the bank file to your bank portal since the employee has already been paid. For detailed steps on downloading the bank file, you can check out this link.

Cheers,

Doreen

Thanks for your advice Doreen.  That has worked as far as matching the transactions.

Now I am trying to reconcile the bank statement and it is out of balance by the amount of the wages. 

Have i managed to allocate them to another account some how?

I'm sure I have to balance against the electronic clearing account but am not sure how

Hi CherrieC, 

I'm happy the matching transactions worked out fine for you. I can't see your reconciliation screen from here, but my best guess is that on the Bank transactions page, you’ve allocated those bank feed lines instead of matching them to the payroll transactions that were already in MYOB. 

When you allocate from Bank transactions, the software creates new transactions, which can double up on what’s already there. That could be why things aren’t matching as you’d expect. It’s worth checking if that’s what’s happened; if so, you can delete the allocation transaction and then match the original payroll transaction to the bank transaction instead.

If that’s not what you’re seeing on your end, or if it’s still a bit confusing, it might be easier to run through it with support. You can lodge a support ticket from the My Account window, or jump onto live chat through MOCA, our virtual assistant, and ask to be put through to the team.

Regards

Genreve