Payee Payment Method Incorrect.
Hi All, I had a payee entered as electronic payment instead of cash (I process through the bank manually). As a result I cannot see the payroll entry to match the bank transaction to. Is the...
Forum Discussion
I'm sure I have to balance against the electronic clearing account but am not sure how
Hi CherrieC,
I'm happy the matching transactions worked out fine for you. I can't see your reconciliation screen from here, but my best guess is that on the Bank transactions page, you’ve allocated those bank feed lines instead of matching them to the payroll transactions that were already in MYOB.
When you allocate from Bank transactions, the software creates new transactions, which can double up on what’s already there. That could be why things aren’t matching as you’d expect. It’s worth checking if that’s what’s happened; if so, you can delete the allocation transaction and then match the original payroll transaction to the bank transaction instead.
If that’s not what you’re seeing on your end, or if it’s still a bit confusing, it might be easier to run through it with support. You can lodge a support ticket from the My Account window, or jump onto live chat through MOCA, our virtual assistant, and ask to be put through to the team.
Regards
Genreve
