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KH56's avatar
KH56
Member
1 month ago
Solved

Incorrect bank account used when processing a super payt.

Hi, it appears I have processed a Super payt and selected the wrong bank account for the payt. to come out of.  Even though the wrong account was selected the payment came out of the correct account....
  • KH56's avatar
    KH56
    19 days ago

    Hi Smiddy55, I contacted my accountant and sent them the fix Princess advised me to do (in the conversation above) and asked them to do it as I'm not confident moving things around with journal entries. My accountant said this happens quite a lot atm so I guess we are all getting used to the new way of doing things. :)

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 month ago

Hi MBRFY,

 

You’re right that if the super payment is ultimately taken from the correct account, having the recording screen still show or allow other accounts can be confusing and can lead to exactly this kind of issue. There isn’t a setting available to lock Pay Super to just the nominated payment account. For the payment that’s already been completed, the best option is usually to work from the account the funds were actually taken from when reconciling, and if the transaction is still showing inconsistently in MYOB, our team may need to take a closer look at that specific payment record.

 

Regards,

Sai

Smiddy55's avatar
Smiddy55
Member
19 days ago

I have EXACTLY the same issue and wondering if someone has found a solution yet. 

  • KH56's avatar
    KH56
    Member
    19 days ago

    Hi Smiddy55, I contacted my accountant and sent them the fix Princess advised me to do (in the conversation above) and asked them to do it as I'm not confident moving things around with journal entries. My accountant said this happens quite a lot atm so I guess we are all getting used to the new way of doing things. :)

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