Forum Discussion

Imperial's avatar
Imperial
Experienced Cover User
16 days ago
Solved

Account Right - Payroll not processing

I have tried processing payroll twice via desktop and once via the online version.

 

After entering all details and going to record it comes up with 0.00 value and it's all disappeared.

I have checked the Journals, but nothing has been created.

 

Need to process this within the next 2 hours please.

  • Princess_R's avatar
    Princess_R
    11 days ago

    Hi imperial,

     

    I know how urgent it is to get your payroll done, and seeing a $0 value with the pay not going through definitely isn’t ideal, especially when you’re up against the clock.

     

    I’ve had a look at your Community Forum profile and was able to find your case. I also took a closer look at the file you mentioned and was able to run the script needed. When you get a chance, please clear your AccountRight cache and test it again. You should now be able to resend your payroll, and it should be working properly.

     

    Cheers,

    Princess

10 Replies

  • Matt-AGF's avatar
    Matt-AGF
    Experienced User
    8 days ago

    Hi Doreen_P​

    I just fully logged out of MYOB and logged back in.

    I started re-entering the pay run and noticed staff were going into negative leave balances, when i looked deeper it appears all leave balances have now been set to zero. 

    Upon noticing this i abandoned the new pay run i was entering.

    Would the script have done this? Suggested action to recover? 

  • Imperial's avatar
    Imperial
    Experienced Cover User
    8 days ago

    Hi Matt
    I had the same issue - all leave entitlements had been wiped after the script was processed. (our program was setup to roll over entitlements).

    Couldn't be bothered waiting for hours on the phone again so I just processed a pay for just the leave balances. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 days ago

    Hi imperial,

     

    I know how urgent it is to get your payroll done, and seeing a $0 value with the pay not going through definitely isn’t ideal, especially when you’re up against the clock.

     

    I’ve had a look at your Community Forum profile and was able to find your case. I also took a closer look at the file you mentioned and was able to run the script needed. When you get a chance, please clear your AccountRight cache and test it again. You should now be able to resend your payroll, and it should be working properly.

     

    Cheers,

    Princess

  • belindahowie's avatar
    belindahowie
    Experienced Cover User
    11 days ago

    Hi, We have the same problem trying to record Payroll in MYOB AR. On the phone to MYOB.....

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 days ago

    Hi belindahowie,

     

    I’ve run the script on your file, so you can give those pay runs another go now and see if things behave themselves.

    If the error is still hanging around after that, please reach out to our support team via the Contact Us page so they can take a closer look with you.

     

    Cheers,

    Doreen

  • PBAg's avatar
    PBAg
    Member
    9 days ago

    Hi Princess, 

     

    We are experiencing the same issue. I tried processing payroll four times on Monday with the same result each time - a $0 value after recording. I have made a post on the support forum, sent emails and tried to call (for some reason my call wouldn't go through). I would really appreciate your support with resolving this matter. 

     

    Best regards,

    Annie

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 days ago

    Hi PBAg,

     

    Sorry to hear how frustrating this has been, especially after trying multiple times and not being able to get through by phone. Hopefully I’ve been able to help resolve this for you. I saw your other post and have replied there to confirm that I was able to run the scripts on your file. When you’re ready, please give it another go. If it still doesn’t help, you’re always welcome to start a post and I'm happy to help. 

     

    Cheers,

    Princess

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 days ago

    Hi Matt-AGF,

     

    Sorry for the long wait. We’re experiencing a high volume of requests at the moment, so support times are taking a little longer than usual. No worries though, I’ve run the script on your file for you. Please log out and then log back in, then give the pay run another go and see if it now processes without the 0.00 payment window popping up.

     

    Cheers,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 days ago

    Hi Matt-AGF,

     

    The script we ran was specifically to fix the 0.00 figures showing in the Process Payments window when processing pays, so it wasn’t intended to change leave balances. For the entitlement balances not carrying over into the new financial year, this one will need a closer look from our support team. For faster communication, it’s best to reach out through Live Chat via our virtual assistant, MOCA, so they can check what’s happened there and help with the next steps.

     

    Cheers,

    Doreen

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