Processing of Payroll

Doreen_P​ I'm seeing a lot of threads with people saying they can't process their first pay of 26-27 Financial Year.  I had issues with this myself and was here until late hours last night processing manually because I am going on leave and can't take the risk of not getting through to support in a timely manner.  Not to mention payday super now being mandatory.

I can see people reporting having problems last week.  If this had been communicated I could have taken steps immediately to get it rectified before it became time sensitive.

It's absolutely outrageous that MYOB knows there is an issue, and doesn't proactively communicate this with customers.  This isn't the first EOFY that it's happened!  Who do we complain to?

Its obvious this is reasonably wide spread.

Crazy that MYOB don't acknowledge the issue or communicate. All boards are green despite support being completely swamped. 

The handling of the issue is as frustrating as the issue itself. Issues happen, everyone understands that but geez, pretty disapointing that there's no comms about the issue.

I am having the same issues since last week and trying to get it resolved. I have been trying to get through to MYOB since 9am this morning and phone drops out.. I have been on hold for over 3 hrs this second attempt. I also have an online chat going and it seems to be more AI response which is frustrating...... Supposedly MYOB need to run a script on affected files which is what I am trying to get resolved on my end.  

Our Payroll manager just recorded our first pays for the year and it recorded all of them twice including in the payroll report centre. It will not let us delete or reverse any pays - I have no idea how we are supposed to work with this ridiculous software. I've been using it for 27yrs and looks like the whole company is falling apart, it's gone beyond a joke at this stage.

Completely agree, I've tried processing again this morning, only put through 10 employees and the same, loses the payroll. I've been using the MYOB, like you, 25 plus years and I'm now telling clients to change to Xero.

Hi everyone, 

Sorry you’re dealing with all of that. After redoing a pay run that many times, I’d be ready to launch the keyboard into the sun too. Yes, in this case, a script does need to be run on the file. For the fastest path to getting that sorted, it’s best to reach out to our support team on Live Chat via our virtual assistant, MOCA, and ask to speak with a person so they can help get the script run for you.

Cheers,

Doreen

Unbelieveable.  After waiting 3 hours, the chat connected while I was working on other things, like manually emailing payslips to staff.  They disconnected the chat within 5 minutes because I hadn't seen that they finally responded and now I am back in the queue again.

Doreen_P​ This is a extraordinarily frustrating.

Support very politely infrmed me i have advanced support and will jump the queue right before telling me they are too bust and to call back in business hours... which it then told me is now.

The chatbot hung up on my converstaion before i could finish typing the problem. Then when i started chatting again it said i'd need a person and it couldn't connect me.

All this after processing payroll five times for zero results.

Pretty funny that hanging up on all incoming calls and chats still counts towards "100% Uptime"