Processing of Payroll
Is anyone else having issues processing payroll. I have inputted 53 employees 4 times, its gets to the end, want to submit to the ATO, doesn't then I lose the pay run.
Forum Discussion
Completely agree, I've tried processing again this morning, only put through 10 employees and the same, loses the payroll. I've been using the MYOB, like you, 25 plus years and I'm now telling clients to change to Xero.
Hi everyone,
Sorry you’re dealing with all of that. After redoing a pay run that many times, I’d be ready to launch the keyboard into the sun too. Yes, in this case, a script does need to be run on the file. For the fastest path to getting that sorted, it’s best to reach out to our support team on Live Chat via our virtual assistant, MOCA, and ask to speak with a person so they can help get the script run for you.
Cheers,
Doreen
Doreen_P I'm seeing a lot of threads with people saying they can't process their first pay of 26-27 Financial Year. I had issues with this myself and was here until late hours last night processing manually because I am going on leave and can't take the risk of not getting through to support in a timely manner. Not to mention payday super now being mandatory.
I can see people reporting having problems last week. If this had been communicated I could have taken steps immediately to get it rectified before it became time sensitive.
It's absolutely outrageous that MYOB knows there is an issue, and doesn't proactively communicate this with customers. This isn't the first EOFY that it's happened! Who do we complain to?Its obvious this is reasonably wide spread.
Crazy that MYOB don't acknowledge the issue or communicate. All boards are green despite support being completely swamped.
The handling of the issue is as frustrating as the issue itself. Issues happen, everyone understands that but geez, pretty disapointing that there's no comms about the issue.
