SuperChoice P/L transaction processing problem

Hi Genreve,

Yes I know the pay run puts the super into 2-1355 Superannuation Payable, and then the "SuperChoice P/L" line payment clears it, as is happening in my other data files, however not in this particular data file.

At the time of running the payroll I did record the super payment using Pay superannuation this debited account 2-1355 Superannuation Payable. Alas the bank transaction has not and will not match the transaction. When trying to "Match to existing record"  there is no list of transactions to match, ie. "No results." How is this rectified please?

Regards

Hi Veena,

MYOB phone support solved the issue,

kind regards

I have exactly the same issue!!

Hi OnBalance, 

Thanks for posting this one.

In MYOB Business, the pay run puts the super into 2-1355 Superannuation Payable, and then the SuperChoice payment clears it. On the bank feed, you want to match the "SuperChoice P/L" line to the existing Pay super or Spend money transaction, not allocate it straight to 2-1355, otherwise it can look like it has gone through twice.

If there is nothing to match:

1. Record the super payment first (using Pay superannuation or a Spend money to SuperChoice, allocated to 2-1355 Superannuation Payable).
2. Go back to Bank transactions and match the SuperChoice bank line to that payment.

If it is still playing up after that, it is worth getting our support team to take a closer look. You can either log a ticket in My Account or jump on live chat through MOCA, our virtual assistant.

Regards,
Genreve 

I feel your pain OnBalance-I have a case with MYOB at the moment: EXACTLY the same problem: I was instructed to reverse the super payment and reprocess...now the reversal does not appear when attempting to match to the credit received from SuperChoice...we are now left with Super liability accounts not balancing by that amount. I even tried desktop version-to no avail. Needs sorting, and fast! How are we to use MYOB to remain PayDay Super compliant if it's own software is so full of errors (note: my fund is compliant and the prior super payment was made via SBSCH without an error, yet had bounced via MYOB).

Thanks Veena,

hopefully this can be rectified

Hi Genreve,

MYOB phone support solved the issue,

kind regards

Hi both of you. I have finally managed to match the transactions via my Desktop version of the file. I do wish MYOB would sort this issue. I have now had manual reconciliation issues with a rejected super payment and an investment account where transactions would not appear for reconciliation on the browser version (all appeared in 'Find Transactions', but not once the Reconcile screen was opened)...yet the Desktop did. Please MYOB replicate the functionality of the Desktop with the Browser. These issues are ongoing and time wasting for bookkeepers.