SuperChoice P/L transaction processing problem

I feel your pain OnBalance-I have a case with MYOB at the moment: EXACTLY the same problem: I was instructed to reverse the super payment and reprocess...now the reversal does not appear when attempting to match to the credit received from SuperChoice...we are now left with Super liability accounts not balancing by that amount. I even tried desktop version-to no avail. Needs sorting, and fast! How are we to use MYOB to remain PayDay Super compliant if it's own software is so full of errors (note: my fund is compliant and the prior super payment was made via SBSCH without an error, yet had bounced via MYOB).