SuperChoice P/L transaction processing problem

Hi OnBalance, 

Thanks for posting this one.

In MYOB Business, the pay run puts the super into 2-1355 Superannuation Payable, and then the SuperChoice payment clears it. On the bank feed, you want to match the "SuperChoice P/L" line to the existing Pay super or Spend money transaction, not allocate it straight to 2-1355, otherwise it can look like it has gone through twice.

If there is nothing to match:

1. Record the super payment first (using Pay superannuation or a Spend money to SuperChoice, allocated to 2-1355 Superannuation Payable).
2. Go back to Bank transactions and match the SuperChoice bank line to that payment.

If it is still playing up after that, it is worth getting our support team to take a closer look. You can either log a ticket in My Account or jump on live chat through MOCA, our virtual assistant.

Regards,
Genreve