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Mauzy's avatar
Mauzy
Experienced Cover User
25 days ago
Solved

Online Payment Transaction Fees

Why am I getting an invoice for the above, when I have set up Online Payments, for the customer to b e charged the Surcharge fees?

  • AmandaMYOB's avatar
    AmandaMYOB
    23 days ago

    Hey Mauzy​ Limor​ lcmcc​ 

    I can see why that looks confusing. This invoice is not asking you to pay the same amount twice, it’s showing the online payment fee that was already taken when the payment came through. Our invoice typically includes "(Paid)" after the amount but wasn't possible with this one-off invoice. Rest assured you don't need to pay that amount for Online payments fees. 

5 Replies

  • Limor's avatar
    Limor
    Experienced User
    25 days ago

    I have the same issue. I have raised a case.

  • lcmcc's avatar
    lcmcc
    Cover User
    24 days ago

    We have today received an invoice for 789.58 when we too turned off Payment transactions fees

    No impressed I will rais e a case

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    23 days ago

    Hey Mauzy​ Limor​ lcmcc​ 

    I can see why that looks confusing. This invoice is not asking you to pay the same amount twice, it’s showing the online payment fee that was already taken when the payment came through. Our invoice typically includes "(Paid)" after the amount but wasn't possible with this one-off invoice. Rest assured you don't need to pay that amount for Online payments fees. 

  • BJ3's avatar
    BJ3
    Experienced User
    23 days ago

    I got the first one the other day too and thought I was getting a bill as well.  It wasn't until I logged into my MYOB that I realised that it was a transaction history only.

    I agree it is confusing because it reads like you're getting a tax invoice.

     

    Maybe change this MYOB so it clearly says no payment required.  Just a thought.

  • Mauzy's avatar
    Mauzy
    Experienced Cover User
    23 days ago

    OK. Thanks for letting me know. there's nothing to indicate no payment is required. MYOB should include a note to that effect, to avoid the confusion.

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