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Mauzy's avatar
Mauzy
Experienced Cover User
26 days ago
Solved

Online Payment Transaction Fees

Why am I getting an invoice for the above, when I have set up Online Payments, for the customer to b e charged the Surcharge fees?
  • AmandaMYOB's avatar
    AmandaMYOB
    24 days ago

    Hey Mauzy​ Limor​ lcmcc​ 

    I can see why that looks confusing. This invoice is not asking you to pay the same amount twice, it’s showing the online payment fee that was already taken when the payment came through. Our invoice typically includes "(Paid)" after the amount but wasn't possible with this one-off invoice. Rest assured you don't need to pay that amount for Online payments fees. 

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
24 days ago

Hey Mauzy​ Limor​ lcmcc​ 

I can see why that looks confusing. This invoice is not asking you to pay the same amount twice, it’s showing the online payment fee that was already taken when the payment came through. Our invoice typically includes "(Paid)" after the amount but wasn't possible with this one-off invoice. Rest assured you don't need to pay that amount for Online payments fees. 

Mauzy's avatar
Mauzy
Experienced Cover User
24 days ago

OK. Thanks for letting me know. there's nothing to indicate no payment is required. MYOB should include a note to that effect, to avoid the confusion.

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